Junior Service Desk Specialist
hace 2 días
We are seeking a motivated **Junior Service Desk Specialist** to join our global team dedicated to delivering exceptional end-user support to EPAM’s clients across diverse industries, including Healthcare, E-commerce, Retail, Travel, and Technology.Acting as a critical point of contact, you will address and resolve user requests and technical issues while ensuring adherence to ITIL best practices.**Responsibilities**- Register, classify, and perform the initial triage of tickets, resolving or escalating them to higher support levels if needed- Identify gaps in the Knowledge Base and escalate for updates- Contribute to support-related tasks such as preparing reports, verifying ticket quality, analyzing tickets, and improving support processes- Participate in team meetings and collaborate on initiatives to enhance service delivery**Requirements**:- Fluent in English at B2 level or higher with strong verbal and written communication skills and excellent phone etiquette- Strong analytical and research skills with a proactive approach to solving tasks and addressing issues- Ability to contribute effectively in a team environment, supported by a high sense of accountability, stress resilience, and adaptability to dynamic conditions- Intermediate or advanced knowledge of MS Windows and the Office Suite- Readiness to work non-standard shifts, including mornings, evenings, weekends, or holidays, and availability to work in a hybrid format (2 days in-office, if applicable)**Nice to have**- Background in customer service or technical support roles- Knowledge of ITIL practices- Familiarity with basic networking concepts, Cloud platforms, or ITSM tools**We offer**- Career plan and real growth opportunities- Unlimited access to LinkedIn learning solutions- International Mobility Plan within 25 countries- Constant training, mentoring, online corporate courses, eLearning and more- English classes with a certified teacher- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)- Flexible work schedule and dress code- Collaborate in a multicultural environment and share best practices from around the globe- Hired directly by EPAM & 100% under payroll- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)- 13 % employee savings fund, capped to the law limit- Grocery coupons- 30 days December bonus- Employee Stock Purchase Plan- 12 vacations days plus 4 floating days- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)- Relocation bonus: transportation, 2 weeks of accommodation for you and your family and moreEPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
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Service Desk
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Guadalajara, México SERVICE DESK A tiempo completoWe are a leading global information technology; consulting and business process Services Company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of...
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Junior Service Desk Specialist
hace 3 semanas
Guadalajara, México EPAM Systems A tiempo completoCurrently, we are looking for a **Junior Service Desk Specialist** to join our geo-distributed team in providing end-user support to EPAM’s clients.As a Junior Service Desk Specialist, you will undertake analysis, diagnosis, and resolution of incidents, which may range from straightforward questions to more complicated technical issues, using ITIL best...
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Service Desk Analyst
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Service Desk Specialist
hace 3 semanas
Guadalajara, México EPAM Systems A tiempo completoWe are currently seeking a **Service Desk Specialist** to assist our geo-distributed team in providing end-user support to a diverse range of EPAM clients.In this role as a Service Desk Specialist, you're expected to perform analysis, diagnosis, and resolution of incidents, encompassing simple inquiries to complex technical challenges, while utilizing ITIL...
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Service Delivery Specialist
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Service Delivery Specialist
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Service Delivery Specialist
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Service Desk Analyst
hace 4 días
Guadalajara, México Wipro Limited A tiempo completo**Job Description**: - ** - Job Title: Service Desk Analyst - Req Id: 100967 - City: Guadalajara - State/Province: Jalisco - Posting Start Date: 10/14/25 - Job Description: **Role**: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro's Service...
