Bilingual Customer Service Agent in Guadalajara
hace 4 semanas
**About IntouchCX**IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the world’s most innovative brands.**About the Job**We are seeking both part-time and full-time bilingual inbound customer service representatives based in the Guadalajara Metropolitan Area. Depending on campaign availability, positions may be offered as on-site or work-from-home roles. **Residency in the Guadalajara Metropolitan Area is required.**We also want people with drive and ambition - people who want a career, not just a job. Punctuality, performance, and positivity will set you up for success**Benefits of Working as a Customer Service Representative**:- Great schedules (Rotating or fixed based on availability)- Competitive salary - **Our basic and advanced english salaries can go from $8500 to $19,300 MXN**:- On Site Bonus / Performance bonus**:- Campaign specific benefits- Depending on the campaign you may earn sales commissions.- Industry-leading benefits from day 1 - Legal benefits, food vouchers and savings fund.- **Top tier campus** with Cafeteria (_**Free Coffee all day**_), study areas, gaming rooms, among others,- Discounts in Gyms, Restaurants and more.- Lots of funny activities.- Amazing career growth and self development opportunities- Paid training **(same as operations)****Working as a Customer Service Representative, You Will**:- Communicate a variety of information to the customer.- Depending on the campaign you may be asked to do upselling in your calls.- Be an active listener and help resolve customer inquiries.- Provide a meaningful and positive experience with every customer interaction.- Learn and retain a thorough working knowledge of all existing and new products and services.**Working as a Customer Service Representative, You Have**:- Advanced English (80% spoken)- Intermediate computer skills- The ability to be consistently ready to work and on time as scheduled.- **The availability of working on campus if needed****Campus located in**: Parque Industrial Tecnologico III Av. Cristóbal Colón 6013-Edificio 1 Módulo 5, Santa María Tequepexpan, 45601 San Pedro Tlaquepaque, Jal.**(*) Depending on English level, working hours and work model.****(**) On-Site Bonus only applies if you are hired for an on-site position.****Availability**:Full time and Part time (some shifts may depend on availability).Tipo de puesto: Tiempo completo, Medio tiempo, Por tiempo indeterminadoSueldo: $8,500.00 - $19,300.00 al mesExpected hours: No more than 48 per weekBeneficios:- Ayuda o servicio de transporte- Caja de ahorro- Descuento de empleados- Descuento de gimnasio- Estacionamiento de la empresa- Estacionamiento gratuito- Horarios flexibles- Programa de referidos- Trabajo desde casa- Vales de despensaPago complementario:- Bono de productividad- Bono mensualTipo de jornada:- Diurno- Incluye fines de semana- Lunes a viernes- Rotativo- Turno de 8 horas- Turno matutinoLugar de trabajo: remoto híbrido en 45601, Tlaquepaque, Jal.
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