Senior Engagement Manager
hace 1 día
**Senior Engagement Manager****Location**:Guadalajara, Jalisco**Hybrid work****Company Description**Volteo Digital provides expert-led, end-to-end implementation and consulting services, nearshore managed services, training programs, and ServiceNow-authorized talent placement to help clients maximize their investment in the ServiceNow Platform.**Mission**To enable our customer’s success through the business transformation of their work, one workflow at a time, while we create meaningful, life-changing opportunities for every Volteo Digital employee.**Vision**To be recognized as the **ServiceNow Customer and Business Workflows** -partner of choice and a leader in every region where we operate.**Role Description**This is a full-time Senior Engagement Manager role with a hybrid working model. As a Senior Engagement Manager, you will be responsible for the day-to-day management of customer engagements and team management. The role also requires building client relationships, providing account management, leading project planning and execution, and ensuring high-quality deliverables. You will work closely with C-level executives and cross-functional teams to ensure effective and efficient delivery.The **Senior Engagement Manager** will oversee client engagements, manage project timelines and budgets, develop project plans, collaborate with cross-functional teams, create project reports, and coordinate with stakeholders.The **Senior Engagement Manager** provides a rapid path to success and ongoing value for customers. Establishes, maintains, and delivers on-site and remote management of a customer's implementation from Pre-Sales through to customer handover and acceptance while using ServiceNow Implementation Methodology.This position is primarily responsible for managing the successful deployment of a scoped solution, acting as the primary customer contact for services, handling any issues arising, escalating as appropriate, providing status reporting to all stakeholders, and maintaining top-level customer satisfaction.**Qualifications & Skills**Analytical Skills, Program Management, and Project Management capabilities are essential for this role.- Certification in ScrumMaster is required.- Certification in PMP is required.- Certification in ITIL V4 is required.- Excellent Communication and Consulting skills, including problem-solving and conflict resolution.- At least 6 years of experience in customer-facing roles involving management and delivery of PaaS solutions.- Experience in the IT industry, with a software implementation, consulting, or project management background.- Experience with ServiceNow implementations is a plus.- Experience in managing multiple projects at the same time in various countries.- A bachelor's degree in a relevant technical field or equivalent work experience is required.**Benefits**Full-time contractHybrid workHealth insuranceGenerous Paid Time OffCompetitive compensationCareer growth& much moreTipo de puesto: Tiempo completoSalario: $60,000.00 - $70,000.00 al mesHorario:- Lunes a viernesPrestaciones:- Días de maternidad superiores a los de la ley- Días de paternidad superiores a los de la ley- Horarios flexibles- Seguro de gastos médicos- Vacaciones adicionales o permisos con goce de sueldoIdioma:- Inglés (Obligatorio)Lugar de trabajo: Empleo presencial
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