Customer Service Specialist

hace 4 semanas

Tlahuac, México Certu Systems A tiempo completo

**Company Description**Join an exciting new start-up company focused on using the most reliable AI Engine to revolutionize logistics operations. Actionable insights and real-time predictions for reliability, efficiency, transparency, and cost savings. This is why a cool pack of innovators and problem-solvers got together to fix the ongoing supply chain challenges across the globe. Our mission is simple - to bring supply and demand much closer together through intelligent data analytics, automated workflow, and continuous process improvements.**Role Description**This is a full-time on-site role for a Customer Service Operations Specialist in our Mexico City office. The Customer Service Operations Specialist will be responsible for day-to-day tasks associated with customer service operations including handling customer inquiries and issues, measuring and improving customer satisfaction, and developing and implementing service strategies that optimize the customer experience.As a Customer Service Operations Specialist, you will- Manage operations of shipment pick up and deliveries- Learn the company’s system to be able to provide services and communicate effectively with stakeholders- Maintain operations standard operating procedures and templates- Solve day-to-day issues related to various stakeholders- Train carriers/drivers, customers’ operations personnel including receiver’s warehouse staff- Work with carriers/truck drivers, customers’ operations personnel, and receivers’ warehouse staff- Manage collection and delivery of documentationWe’re looking for someone who has:- Knowledge of last mile logistics processes- Experience in industries with high logistics component such as 3PL, retail and manufacturing- Strong communication, interpersonal, and conflict resolution skills- Critical thinking, problem-solving and attention to details skills- Project management skills preferred- Flexible thinking, including the ability to pivot and try new approaches when faced with challenges- Planning and documentation skills- Ability to work on multiple projects in various stages simultaneously- Experience with KPIs and operational data analysis- Experience with MS 365 suite of products- Desire to work in a fast-paced, high-energy environment- Ability to prioritize and demonstrate relentless discipline in achieving goals- Strong ownership, bias for action, and willingness to roll-up your sleeves to get the job done- Good written and verbal Spanish communication skills plus able to communicate in English preferred- Experience in a B2B environment with unique and varied customer needs- Good organization, flexibility, and reliability to deal with different customers’ needs**Benefits**:- Opportunities for advancement- Employee stock options- Competitive compensation packages and benefits**Experience**:- supply chain: 3 years (preferred)- customer service: 5 years (required)Work Location: In person

  • Customer Service Agent

    hace 2 semanas

    Tlahuac, México Marriott International - Customer Engagement Center A tiempo completo

    Marriott Customer Engagement Center. Mexico City. As a Customer Service Agent, you will be a part of the biggest hospitality company in the world by help our customers with their reservations for over 30 different hotel brands, answer questions about the properties and our rewards program. **Minimum criteria for the Customer Service Agent**: 100% English...

  • Customer Service Agent

    hace 1 semana

    Tlahuac, México Marriott International - Customer Engagement Center A tiempo completo

    Marriott Customer Engagement Center. Mexico City.As a Customer Service Agent, you will be a part of the biggest hospitality company in the world by help our customers with their reservations for over 30 different hotel brands, answer questions about the properties and our rewards program.**Minimum criteria for the Customer Service Agent**:100% English...

  • Call Center Specialist

    hace 2 semanas

    Tlahuac, México Marriott International - Customer Engagement Center A tiempo completo

    Marriott Customer Engagement Center. Mexico City. As a Call Center Specialist, you will be a part of the biggest hospitality company in the world by help our customers with their reservations for over 30 different hotel brands, answer questions about the properties and our rewards program. **Minimum criteria for the Call Center Specialist**: 100% English...

  • Call Center Specialist

    hace 1 semana

    Tlahuac, México Marriott International - Customer Engagement Center A tiempo completo

    Marriott Customer Engagement Center. Mexico City.As a Call Center Specialist, you will be a part of the biggest hospitality company in the world by help our customers with their reservations for over 30 different hotel brands, answer questions about the properties and our rewards program.**Minimum criteria for the Call Center Specialist**:100% English...

  • Specialist Customer Service

    hace 1 semana

    Tlahuac, México John Crane A tiempo completo

    The Customer Service Representative initiates, coordinates, and maintains a flow of information to various accounts to ensure the highest levels of customer service **Duties & Responsibilities** - To ensure ultimate customer satisfaction, communicate customer needs to whatever level of the internal organization necessary - purchasing, fabrication, assembly,...

  • Specialist Customer Service

    hace 1 semana

    Tlahuac, México John Crane A tiempo completo

    The Customer Service Representative initiates, coordinates, and maintains a flow of information to various accounts to ensure the highest levels of customer service**Duties & Responsibilities**- To ensure ultimate customer satisfaction, communicate customer needs to whatever level of the internal organization necessary - purchasing, fabrication, assembly,...

  • Digital Customer Success Specialist

    hace 3 semanas

    Tlahuac, México Check Point Software Technologies Ltd. A tiempo completo

    **Why Join Us?**:The Infinity Customer Success Group is comprised of a global group of program experts, providing ongoing support and oversight for our Infinity customers under contract, to ensure customer satisfaction and loyalty.The **Infinity Digital Customer Success Specialist** administers the Infinity accounts that no longer require a designated...

  • Customer Service

    hace 3 días

    Tlahuac, México OPL LOGISTICA DEL VALLE DE MÉXICO A tiempo completo

    SE PARTE DE NUESTRO EQUIPO DE TRABAJO, SOMOS UNA EMPRESA LÍDER EN TRANSPORTE SOLICITAMOS: Customer Service **Requisitos**: - Escolaridad: Superior concluida - Experiência mínima de 2 años - Indispensable experiência en Transporte y Logística - Disponibilidad de horario - Dominio de paquetería Office ACTIVIDADES: - Cotización de solicitudes del...

  • Customer Service Representative

    hace 1 semana

    Tlahuac, México Evolve CX A tiempo completo

    Customer Service Representative Company Overview: We are a new generation of BPO combined with a CX consultancy firm focused on the disruption of the industry based on the Tech/Startup world’s needs. Backed by entrepreneurs, founders and domain experts, we provide solutions for startup companies who need to outsource processes overall, we focus on...

  • Customer Service Analyst

    hace 4 semanas

    Tlahuac, México McCormick A tiempo completo

    **Customer Service Analyst**You may know McCormick as a leader in herbs, spices, seasonings, and condiments - and we’re only getting started. At McCormick, we’re always looking for new people to bring their unique flavor to our team. McCormick employees - over 14,000 of us across the world - are what makes this company a great place to work.We are hiring...