IT Support Specialist

hace 1 semana

Ciudad Juárez, México Grupo TECMA A tiempo completo

Descripción y detalle de las actividades**What you’ll do**:- Install and support desktops, laptops, mobile devices, printers, and peripherals.- Serve as first line of contact, reporting issues, solutions, and escalations in the ITSM tool.- Maintain accurate inventory of IT systems.- Install and maintain hardware and software as needed.- Analyze and troubleshoot issues effectively.- Prepare and train users, providing references and ongoing support.- Identify IT users’ needs to optimize hardware and software capabilities.- Assist users with hardware and software issues reported to the Service Desk.Experiência y requisitos**What we’re looking for**:- Knowledge of hardware and software installation & support.- Strong troubleshooting and problem-solving skills.- Customer-focused mindset with great communication skills.- Intermediate English level.- Bachelor’s degree in Computer Systems Engineering or a related fieldBeneficios- Beneficios de acuerdo a la LFT- seguro de vida- fondo de ahorro- seguro de gastos médicos- servicios médicos en planta**Número de vacantes** 1**Área** Informática/Sistemas/TI/Programación/Software**Contrato** Permanente**Modalidad** Presencial**Turno** Diurno**Jornada** Tiempo Completo**Horario**- Tiempo completo**Estudios** Carrera con título profesional**Inglés**Hablado: Intermedio, Escrito: Intermedio**Disponibilidad p. viajar** No

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