Customer Support and Software Trainer

hace 2 semanas

Mérida Centro, México BillboardPlanet LLC. A tiempo completo

**Key Responsibilities**:- **Curriculum Development**:Create comprehensive training materials including course outlines, presentations, hands-on exercises, and reference guides covering all aspects of the company's software functionalities relevant to customer support interactions.- **Training Delivery**:Conduct in-person and online training sessions for new and existing customers, covering software features, troubleshooting procedures, and best practices for customer interaction.- **Performance Evaluation**:Assess Customers understanding of their software understanding, and identify areas needing additional support.- **Knowledge Updates**:Stay current with software updates and new features, incorporating relevant information into training materials to ensure accuracy and relevance.- **Technical Support**:- **Feedback Loop**:Gather feedback from customers and to identify areas for improvement in training programs and address knowledge gaps.- **Quality Assurance**:Review customer support interactions to ensure effectively utilizing the software knowledge gained during training.**Required Skills**:- **Software Expertise**:- **Training Delivery Skills**:Excellent communication and presentation skills to engage trainees and effectively convey technical information.- **Customer Service Focus**:Ability to empathize with customer needs and provide clear, concise explanations to resolve issues.- **Technical Aptitude**:Familiarity with learning management systems (LMS) and other training tools to create interactive learning modules.- **Adaptability**:Ability to adjust training content based on changing software updates and customer feedback.- **Language**:English - Reading, Writing, CommunicationSpanish - Reading, Writing, Communication**Work Environment**:- Primarily office-based, with potential to deliver training sessions remotely depending on the company structure.**Career Progression**:- Advance to a senior training role, overseeing a team of trainers and developing more complex training programs.- Transition into a technical support leadership position, managing a team of customer support agents.Pay: $13,000.00 - $15,000.00 per monthWork Location: In personExpected Start Date: 01/03/2025

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    hace 2 semanas

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    **Key Responsibilities**: - **Curriculum Development**: Create comprehensive training materials including course outlines, presentations, hands-on exercises, and reference guides covering all aspects of the company's software functionalities relevant to customer support interactions. - **Training Delivery**: Conduct in-person and online training sessions...

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