Ai Customer Support Specialist

hace 4 semanas

Ciudad de México Darwin AI A tiempo completo

**We are looking for a highly motivated individual to join our AI Special Forces team. A person who is passionate about delivering fast, effective, and high-quality support to clients, and is driven by the potential of technology and AI. This role is perfect for someone who loves solving problems, is highly organized, and has a strong interest in technology and AI.****As an AI Special Forces Specialist, you will play a critical role, acting as the first line of defense when clients encounter issues with their AI agents or need to integrate them with external systems. You’ll work directly with customers to resolve questions, troubleshoot technical problems, and collaborate with internal teams (CS, Onboarding, Product, and Engineering) to ensure issues are resolved promptly and thoroughly. Your work is key to maintaining strong client relationships and ensuring satisfaction with the Darwin AI experience**.In this role, you will:- Troubleshoot and resolve technical problems, especially those related to AI behavior, configuration, and API integrations- Monitor and act on alerts from internal tools like Slack channels and customer feedback submitted in the Darwin platform- Work closely with Product and Engineering teams, escalating complex issues and contributing to product improvements.- Document support activity in the appropriate platform, maintaining accurate logs of issues and resolutions.- Identify recurring issues and contribute to internal documentation and FAQs.- Collaborate with the Customer Success and Onboarding teams to ensure a seamless customer experience.- Audit AI conversations to detect bugs or opportunities for improvement. Ensure that all critical feedback and issues are resolved within the SLA.**Requirements**:- Experience in Customer Support, Technical Support, or Helpdesk roles, ideally in SaaS or tech environments.- Strong troubleshooting skills and ability to resolve issues efficiently.- Familiarity with AI behavior, JSON structures, and state machines (training provided).- Experience with AI configuration, WhatsApp, APIs, and third-party integrations.- Knowledge of process automation; experience with Zapier is a plus.- Programming knowledge, especially in Python, is a plus.- Ability to explain technical concepts clearly to both technical and non-technical audiences- Highly organized, with the ability to manage multiple support cases at once.- Strong written and verbal communication skills.- A customer-first mindset with a genuine desire to help clients succeed.- A team player with adaptability in fast-paced environments.- Passion for technology, AI, and continuous learning.**Benefits**- **Language Classes**: Access to language classes (English, Portuguese, Spanish) to enhance communication skills.- **OpenAI Premium License**: Complimentary access to an OpenAI premium license for personal or professional use.- **Paid Time Off**: Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balance.- **Soft Hybrid Work**:We meet 3 days/month in our Co Work offices, the rest of the time you can work remotely from wherever you like

  • Customer Support Engineer

    hace 2 días

    Ciudad de México Siena AI A tiempo completo

    **About Siena**:Siena is building enterprise empathic AI Agents powered by reasoning-adept LLMs. Siena is the first AI Agent of its kind, designed to integrate with existing systems and interact with customers across multiple channels from a single, unified platform.If you're excited about the intersection of human-to-machine communication and want to be...

  • Ai Specialist, Customer Success

    hace 2 semanas

    Ciudad de México Zendesk A tiempo completo

    The AI Specialist, Customer Success role is a dynamic customer advisory role responsible for getting customers to business outcomes as fast as possible using our cutting-edge Zendesk AI solutions.The overarching objective of the AI Specialist, Customer Success, is to ensure Zendesk customers realize business value and outcomes from their investment in...

  • Customer Success

    hace 3 semanas

    Ciudad de México Knock2.ai A tiempo completo

    About Knock2 Knock2 is a fast-growing B2B SaaS platform that helps Sales teams identify website visitors, surface real buying intent, and take the right next step. We combine visitor identification, AI-driven insights, and automation to help companies convert more leads and grow revenue. We’re a small, high-performance team building the “Next Best...

  • Customer Success

    hace 3 semanas

    Ciudad de México Knock2.ai A tiempo completo

    About Knock2 Knock2 is a fast-growing B2B SaaS platform that helps Sales teams identify website visitors, surface real buying intent, and take the right next step. We combine visitor identification, AI-driven insights, and automation to help companies convert more leads and grow revenue. We’re a small, high-performance team building the “Next Best...

  • Technical Support

    hace 3 semanas

    Ciudad de México CRiskCo A tiempo completo

    Location:  Mexico City – Chapultepec (Hybrid: at least 3 days per week in-office) Type:  Full-time Reports to:  Mexico Country Manager CRiskCo CRiskCo is a fast-growing fintech company transforming how financial institutions assess and manage SME credit risk. We use AI-driven analytics and SAT data to create powerful, real-time insights for banks,...

  • Technical Support

    hace 3 semanas

    Ciudad de México CRiskCo A tiempo completo

    Location: Mexico City – Chapultepec (Hybrid: at least 3 days per week in-office) Type: Full-time Reports to: Mexico Country Manager CRiskCo CRiskCo is a fast-growing fintech company transforming how financial institutions assess and manage SME credit risk. We use AI-driven analytics and SAT data to create powerful, real-time insights for banks, SOFOMs, and...

  • Support Executive

    hace 2 semanas

    Ciudad de México Darwin AI A tiempo completo

    **We are looking for someone to join our Operations team as a Support Executive, who not only understands the importance of providing exceptional service but is also passionate about technology and AI. This role is ideal for someone who enjoys both technical problem-solving and client-facing strategy**. **This is a great opportunity to work at the...

  • Customer Success

    hace 2 semanas

    Ciudad Juárez, México Knock2.ai A tiempo completo

    About Knock2 Knock2 is a fast-growing B2B SaaS platform that helps Sales teams identify website visitors, surface real buying intent, and take the right next step. We combine visitor identification, AI-driven insights, and automation to help companies convert more leads and grow revenue. We're a small, high-performance team building the "Next Best Move"...

  • Customer Support Specialist

    hace 2 semanas

    Ciudad de México Insight Global A tiempo completo

    Now Hiring: Customer Support Specialist (Fully Remote – Mexico) Type: Permanent Location: Fully Remote in Mexico (supporting North York, ON) Hours: Must be available for 8‐hour shifts between 8:00 AM – 8:00 PM EST Salary Band: 148,200 – 222,200 MXN annually Additional Info: $17,000 CAD monthly About the Role Insight Global is partnering with a major...

  • Technical Support Engineer

    hace 6 días

    Ciudad de México Siena AI A tiempo completo

    **About Siena**: Siena is building enterprise empathic AI Agents powered by reasoning-adept LLMs. Siena is the first AI Agent of its kind, designed to integrate with existing systems and interact with customers across multiple channels from a single, unified platform. If you're excited about the intersection of human-to-machine communication and want to be...