Customer Success Manager

hace 4 semanas

Desde casa, México onebeat A tiempo completo

We are seeking a Customer Success Manager to lead post-sale client relationships, ensuring smooth onboarding, strong adoption, and long-term growth. This role blends account ownership, project execution, and strategic collaboration across internal teams. You will manage a customer portfolio and drive measurable outcomes aligned with client business goals.**Requirements**:- 2-5 years of experience in **Customer Success or Project Management** within a **SaaS** company.- Hands-on experience with **inventory planning, supply chain operations, and retail offer processes** (e.g., assortment/merch planning, demand forecasting & replenishment, pricing, promotions/markdowns).- Bachelor’s degree required; **Industrial Engineering** preferred.- ** Fluency in English is a must.**:- Excellent communication and relationship-building skills.- Strong analytical skills; proficiency in **Excel** required, **SQL** a plus.- Highly organized, dependable, and comfortable managing multiple priorities.- Ability to work cross-functionally.What You Will Do:**Customer Portfolio Management**- Own a book of business, driving overall account health and satisfaction.- Conduct regular cadence calls, QBRs, and strategy sessions with customers.- Monitor adoption and system usage, identifying risks and growth opportunities.- Retain and grow accounts through proactive engagement and value delivery.**Onboarding & Delivery Execution**- Lead customer onboarding and ensure seamless go-lives.- Collaborate with cross-functional project teams (TAM, engineers) to deliver solutions on time and within scope.- Track milestones, dependencies, and risks with precision.**Customer Growth & Expansion**- Identify upsell and expansion opportunities through ongoing engagement.- Collaborate with Sales and Account teams to support growth initiatives.- Drive customer outcomes and long-term value realization.**Cross-Functional Collaboration**- Partner with Product, Engineering, Support, and Data teams to resolve issues and implement solutions.- Share customer feedback with internal teams to inform product improvements.**Reporting & Visibility**- Maintain accurate records in HubSpot and communicate updates via Slack and internal reports.- Provide regular updates to senior leadership on customer health, risks, and success metrics.

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