Account Management Lead

hace 1 semana

Ciudad de México Lyra Health A tiempo completo

**About Lyra Health**Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, nearly 20 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.Lyra Central America are recruiting an experience Account Management Lead to be based in Mexico, managing a portfolio of local contracts.This is a full time hybrid role based in Mexico City. You will be required to occasionally visit local clients in Mexico.**Key Responsibilities**:- Manage client accounts and provide personalized customer support to ensure satisfaction and meet client needs.- Coordinate the execution of client programs, ensuring alignment with administrative and scheduling requirements.- Liaise with exhibitors, provide information, and manage follow-up communications.- Prepare and maintain client reports, including monthly and quarterly updates.- Collaborate internally with various teams to ensure client expectations and program requirements are met.**Qualifications and Skillset**:- A degree in Administration, Human Resources, Psychology, or a related field is desirable.- Proficient in Microsoft Office, Google Workspace, Salesforce (Sari), Slack, Zoom, and Microsoft Teams.- Strong organizational skills and ability to manage multiple accounts and projects.- Excellent communication skills (both written and spoken).**Experience**:- A minimum of 2 years experience in account management, project management, or a similar field, preferably in a client-facing role.- Experience in customer service, communication, and managing multiple tasks simultaneously.**About You**:- Ability to work independently and handle pressure.- Ability to work well in a team.- Attention to detail and strong problem-solving skills.- Ability to work under pressure and meet tight deadlines.

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