Regional Head of Wholesale Credit Analysis Unit

hace 1 semana

distrito federal, México HSBC Mexico A tiempo completo
Regional Head of Wholesale Credit Analysis Unit

The role holder will lead the Wholesale Credit Analysis Unit (CAU) on behalf of the Wholesale Business, reporting into the Head of Wholesale Client Services, ASP. The role is part of the Wholesale Client Services function and will reside within the recently established Wholesale COO.
The Wholesale COO construct has been brought together in line with HSBC investor commitments in February 2020, and as a result, this is an opportunity to shape a key component of HSBC’s future state. This role will play a key part in bringing together existing CMB Middle Office and GB Client Operations teams to create a single Wholesale Client Services function. As part of this significant programme of change, the role holder is expected to re-design and rationalise the unit, leveraging technology, to drive improvement in client experience and simplify our customer journeys.
The role holder will lead the existing Credit Analysis Unit that supports Global Banking, providing strong oversight and support for both on and offshore resources to complete the provision of credit analysis, facility applications, credit review, and associated management information services across Corporate and Institutional Banking clients. In addition, the role holder will define the strategy for the target Wholesale Credit Analysis Unit within the region, as well as implement simplification and transformation initiatives to improve the end-to-end customer journeys.

Key Responsibilities:

  • Leading the regional Wholesale Client Services Credit Analysis Unit accountable for the provision of credit analysis, facility applications, credit review, and associated management information services across Corporate and Institutional Banking clients.
  • Closely managing the annual review workload and encouraging deep collaboration between CAU, RMs, Credit Risk, and Wholesale Client Services.
  • Maintaining a flexible operating model ensuring new business transactions are consistently prioritized effectively to exploit revenue-generating activities, and credit annual renewals are serviced in a quality and timely manner.
  • Ensure relationships between CAU, Client Onboarding, Credit Risk, and RMs are strategically forward-looking, highly collaborative, and productively engaged towards mutual business outcomes.
  • Provide the highest quality, forward-looking, and professional Credit Analysis to the business for the existing client portfolios and new business transactions, and ensure oversight across the end-to-end customer journey.
  • Develop and manage a forward-looking and strategic relationship with the business across sectors to ensure workload is considered well in advance, resources are effectively deployed, and overdues are controlled within KPIs.
  • Ensure CAU’s management of Funds, FIG, and Corporates (onshore and offshore if applicable) is developed with business development objectives in mind, timely delivery of services, appropriate controls, thorough documentation, and a high degree of data integrity. Review and engage with stakeholders to formulate and deliver a best-in-class Credit Risk Management and control environment, observing group policy and procedure documents at all times.
  • Building and optimizing a future state Wholesale Credit analysis model which delivers a commercial, client, and cost-aligned service model that maximizes offshore/GSC footprint and a best-in-class Client Service experience.
  • Regional ownership for soliciting, and responding to, client experience feedback.
  • Definition and ownership of the KPI and SLA management framework, including direction of analysis to identify trends and areas of performance concern.
  • Standardizing roles and responsibilities of the function across sites and driving alignment and simplification of performance/process.
  • Developing and communicating a powerful and compelling vision for the regional Credit Analysis Unit that inspires and engages people with HSBC values and goals as the basis of an inclusive, high-performance, customer-centered culture.
  • Providing regional leadership and direction to all CAU resources; across the regional and country structures, driving consistency of client/customer experience.
  • Leading, developing, and providing a stimulating work environment for teams to attract key talent and develop critical capability to provide for succession and ensure delivery of business objectives.
  • Provide clear and thoroughly considered guidance to the CAU team to ensure any revision to operating practices or processes is appropriately agreed by all stakeholders and communicated effectively, therefore avoiding risk of any misinterpretation, ensuring a consistently high standard of finished product is achieved, and exceeding stakeholder expectations.
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