IT Site Support Specialist Ii
hace 2 semanas
**ABOUT ADVANCED ENERGY*****:The IT Service Desk Support Specialist II is responsible for installing, configuring, supporting, and maintaining Microsoft Windows server/desktop infrastructure. Troubleshoots escalated server, software, and hardware issues. The specialist recommends, schedules, and implements system hardware and/or software upgrades or repairs.**RESPONSIBILITIES**:- Performs day-to-day desktop/laptop and network administration duties to include installing, configuring, and troubleshooting desktop systems, printers, and peripherals in mixed Microsoft Windows environment.- Maintain passwords, data integrity, and file system security for the desktop environment.- Provide excellent customer service to end users by communicating all stages of progress in resolution of the reported problem.- Works on software installation, update, and configuration as directed by ticketing system and Service Desk Supervisor and Manager.- Works independently on imaging, configuration, and placement of new PCs.- Assists in maintaining and updating support information such as the PC Support Queue, PC inventory, Assets, PC loaners, etc. as directed by Service Desk Supervisor.- Maintain phone systems.- Works with Service Desk Manager and Service Desk Outsourcer to determine daily/weekly priorities and to troubleshoot advanced technical problems.- Tests new software and operating systems and makes recommendations on deployments.- Participate in projects to improve the end user computing experience.- Directs advanced technical problems to the appropriate resource when necessary.- Be responsible for after-hours support.**WORK ENVIRONMENT**:- Location: Mexicali, B.C.- Environment: In-office role in engineering, sales and manufacturing facility- Standard office environment; spends majority of the day moving throughout local buildings and helping users with PC problems at the user’s desk- Required to lift 40 lbs. repeatedly throughout the day.- Overtime may be required at times, including evening work, on-call weekends, and additional project hours.- Domestic travel of up to 10%.**QUALIFICATIONS**:- Excellent customer service skills- Knowledge of PC hardware and peripherals- Advance knowledge of Windows 10/11, and TCP/IP networking- Proficiency in Active Directory, Office 365, networking concepts, anti-virus and security tools and PC hardware and software troubleshooting skills.- Excellent interpersonal, communication and organization skills- Ability to work independently and communicate effectively with users and coworkers.- Strong project management skills, ability to set priorities and meet deadlines with flexibility.- Problem solving - the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully.- Ability to evaluate information and exercise good judgment in making decisions.**EXPERIENCE**:- 2-3 years providing technical support in IT support role- 2-3 years supporting Microsoft PC environment- 2-3 years’ experience in a related field with extensive technical experience.- Experience supporting remote users utilizing VPN connectivity.**EDUCATION**:Essential:- Associate’s degree in computer information systemsDesirable:- A+ certification, MCP and Windows 10/11 certification
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IT Site Support Specialist Ii
hace 2 semanas
Mexicali, México Advanced Energy Industries, Inc. A tiempo completo**ABOUT ADVANCED ENERGY** ***: The IT Service Desk Support Specialist II is responsible for installing, configuring, supporting, and maintaining Microsoft Windows server/desktop infrastructure. Troubleshoots escalated server, software, and hardware issues. The specialist recommends, schedules, and implements system hardware and/or software upgrades or...
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IT Site Support Specialist Ii
hace 3 semanas
Mexicali, México Advanced Energy Industries, Inc. A tiempo completo**ABOUT ADVANCED ENERGY**Our Mexicali location is **expanding rapidly**, driving innovation and operational excellence in a high-energy environment. This is your chance to join a team where technology meets manufacturing at scale.***As an **IT Service Desk Support Specialist**, you’ll be the go-to expert for IT support in a fast-paced factory setting. Your...
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Sr. IT Site Support Specialist
hace 3 semanas
Mexicali, México Advanced Energy Industries, Inc. A tiempo completo**ABOUT ADVANCED ENERGY*****:The Sr. IT Service Desk Support Specialist is responsible for installing, configuring, supporting, and maintaining Microsoft Windows server/desktop infrastructure. Troubleshoots escalated server, software, and hardware issues. The specialist recommends, schedules, and implements system hardware and/or software upgrades or...
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On-Site IT Support Technician
hace 6 días
Mexicali, México Sonova A tiempo completoA multinational technology company is seeking a Field IT Service Support professional in Mexicali. This role involves providing on-site IT support to ensure the stable operation of infrastructure and services. Responsibilities include diagnosing IT incidents, supporting hardware/software, and collaborating with teams and vendors. A Bachelor's degree in a...
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On-Site IT Support Technician
hace 7 días
Mexicali, México Sonova A tiempo completoA multinational technology company is seeking a Field IT Service Support professional in Mexicali. This role involves providing on-site IT support to ensure the stable operation of infrastructure and services. Responsibilities include diagnosing IT incidents, supporting hardware/software, and collaborating with teams and vendors. A Bachelor's degree in a...
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Sr. It Site Support Specialist
hace 2 semanas
Mexicali, México Advanced Energy Industries, Inc. A tiempo completo**ABOUT ADVANCED ENERGY*****:The Sr.IT Service Desk Support Specialist is responsible for installing, configuring, supporting, and maintaining Microsoft Windows server/desktop infrastructure.Troubleshoots escalated server, software, and hardware issues.The specialist recommends, schedules, and implements system hardware and/or software upgrades or...
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Sr. It Site Support Specialist
hace 2 semanas
Mexicali, México Advanced Energy A tiempo completoThe Sr.IT Service Desk Support Specialist is responsible for installing, configuring, supporting, and maintaining Microsoft Windows server/desktop infrastructure.Troubleshoots escalated server, software, and hardware issues.The specialist recommends, schedules, and implements system hardware and/or software upgrades or repairs.RESPONSIBILITIES: Performs...
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Sr. IT Site Support Specialist
hace 2 semanas
Mexicali, B.C., México Advanced Energy Industries, Inc. A tiempo completoABOUT ADVANCED ENERGYAdvanced Energy (Nasdaq: AEIS) is a global leader in the design and manufacturing of highly engineered, precision power conversion, measurement and control solutions for mission-critical applications and processes. AE's power solutions enable customer innovation in complex applications for a wide range of industries including...
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Field IT Service Support
hace 6 días
Mexicali, México Sonova A tiempo completoThe Field IT Service Support position is part of the local Information Technology team based at the Mexicali site and is responsible for providing on-site IT support to Sonova business entities and users, ensuring the stable operation of IT infrastructure, systems, and services. Key responsibilities include: Provide local 1.5 and 2nd level IT support,...
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Field IT Service Support
hace 6 días
Mexicali, México Sonova A tiempo completoThe Field IT Service Support position is part of the local Information Technology team based at the Mexicali site and is responsible for providing on-site IT support to Sonova business entities and users, ensuring the stable operation of IT infrastructure, systems, and services. Key responsibilities include: Provide local 1.5 and 2nd level IT support,...
