IT Site Support Specialist Ii

**ABOUT ADVANCED ENERGY**Our Mexicali location is **expanding rapidly**, driving innovation and operational excellence in a high-energy environment. This is your chance to join a team where technology meets manufacturing at scale.***As an **IT Service Desk Support Specialist**, you’ll be the go-to expert for IT support in a fast-paced factory setting. Your role will focus on **supporting production operations**, managing handheld devices, troubleshooting workflows, and implementing process improvements that keep our growing business moving forward. This is a hands-on position where your technical skills and problem-solving mindset will directly impact productivity and efficiency.**WHY THIS ROLE IS EXCITING**- ** Direct Impact**: Your work ensures smooth factory operations and drives efficiency across production workflows.- ** Fast-Paced Growth**: Be part of a rapidly expanding location where priorities shift quickly and innovation is constant.- ** Technology Meets Manufacturing**: Work with handheld devices, automation tools, and enterprise systems to optimize processes.- ** Career Development**: Gain exposure to advanced IT systems and projects that shape the future of our operations.**RESPONSIBILITIES**- ** Factory Operations Support**: Serve as the primary IT contact for manufacturing floor operations, ensuring critical systems run flawlessly.- ** Handheld Device Management**: Configure, deploy, and maintain handheld devices and scanners essential for production workflows.- ** Workflow Optimization**: Collaborate with operations teams to analyze processes, identify bottlenecks, and implement technology-driven improvements.- ** Rapid Issue Resolution**: Troubleshoot and resolve technical issues impacting factory systems, handheld devices, and connectivity with urgency to minimize downtime.- ** Process Improvement Projects**: Lead and participate in initiatives that streamline IT support for manufacturing, including automation and integration of new tools.- ** System Upgrades & Deployments**: Manage installation and configuration of hardware and software updates for factory systems.- ** Cross-Functional Collaboration**: Work closely with engineering, production, and IT leadership to align technology solutions with business growth objectives.- ** Documentation & Training**: Maintain accurate support documentation and deliver training sessions for factory personnel on IT tools and workflows.- ** Adaptability in a Fast-Paced Environment**: Thrive in a rapidly expanding location where priorities shift quickly and new challenges emerge daily.- ** After-Hours & On-Call Support**: Provide critical support during off-hours as needed to sustain continuous manufacturing operations.**WORK ENVIRONMENT**- ** Location**: Mexicali, B.C.- ** Setting**: On-site role within a high-tech engineering and manufacturing facility- ** Physical Requirements**: Ability to lift up to 40 lbs.- ** Flexibility**: Occasional overtime, on-call weekends, and project-based evening work**QUALIFICATIONS**- Strong customer service orientation and communication skills.- Advanced knowledge of Windows 10/11 and TCP/IP networking.- Proficiency in Active Directory, Office 365, antivirus/security tools, and PC troubleshooting.- Ability to work independently, prioritize tasks, and manage projects effectively.- Problem-solving mindset with sound judgment and decision-making skills.**EXPERIENCE**- 3-5years in IT support roles with hands-on technical expertise.- Proven experience supporting Microsoft PC environments and remote users via VPN.**EDUCATION**- ** Required**: Associate’s degree in Computer Information Systems- ** Preferred**: A+ certification, MCP, and Windows 10/11 certification**WHAT MAKES THIS OPPORTUNITY EXCITING**- Competitive pay aligned with market standards.- Professional development and certification support.- A collaborative environment where your contributions matter.- Opportunities to work on projects that shape the future of IT within a global organization.