Production Support Analyst

-Job descriptionIf you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.We are currently seeking an experienced professional to join our team in the role of **Production Support Analyst**.**-**Main Activities**:- Seek technical and professional information and processes regarding area of responsibility to enhance department knowledge base.- Provide technical leadership to Junior staff members when required, via mentoring and coaching frameworks.- Promote an environment that supports diversity and reflects the HSBC brand.- Advise business staff or unit of technology uses to improve efficiency and effectiveness. Provide technical analysis and solutions to business issues, provides consultation, researches, and implements technical alternatives, and maintains awareness of business technology strategies and the technical infrastructure to meet business requirements.- Ensure industry best practice global production support for all systems is achieved.- Oversee the resolution of problems and incidents of varying complexity to enable the operation to continue to run and deliver service effectively by eradicating recurrences with the minimum disruption to the business.- Participate in Major Incident Reviews and Service Improvement Programs as required.- Undertake change implementations and the risk analysis of changes to meet the goal of improved platform and service.- For new solutions ensure achievable migration plans are in place taking due consideration of existing service requirements.- Ensure compliance, operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues.- Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.Requirements- Seek technical and professional information and processes regarding area of responsibility to enhance department knowledge base.- Provide technical leadership to Junior staff members when required, via mentoring and coaching frameworks.- Promote an environment that supports diversity and reflects the HSBC brand.- Advise business staff or unit of technology uses to improve efficiency and effectiveness. Provide technical analysis and solutions to business issues, provides consultation, researches, and implements technical alternatives, and maintains awareness of business technology strategies and the technical infrastructure to meet business requirements.- Ensure industry best practice global production support for all systems is achieved.- Oversee the resolution of problems and incidents of varying complexity to enable the operation to continue to run and deliver service effectively by eradicating recurrences with the minimum disruption to the business.- Participate in Major Incident Reviews and Service Improvement Programs as required.- Undertake change implementations and the risk analysis of changes to meet the goal of improved platform and service.- For new solutions ensure achievable migration plans are in place taking due consideration of existing service requirements.- Ensure compliance, operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues.- Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.At HSBC we offer our colleagues a greater number of leave days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance, and care.-**Issued By HSBC Electronic Data Process Mexico Private LTD