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In this role, you will have an impact in the following ways:- Supports colleagues to strengthen customer relationships.- Works with sales staff, customers, and potential customers to resolve technical or engineering issues affecting the sale, installation, and use of company products.- Proposes changes to products and services that reduce costs and increase sales.- Trains sales staff in technical development.- Evaluates products and solutions based on customer requirements.- Participates in all technical aspects of sales.- Prepares operation manuals, reference materials, or training materials for customers and salespeople.- Uses Six Sigma certification to improve operating costs and product reliability and durability for customers.- Guides and trains less experienced technical support specialists.- Accompanies and follows up on key accounts.- Leads teams with external customers.- Provides technical support on products.- Leads projects.To succeed in this position, you will need the following:- Technical Support Knowledge of Cummins products.- Proficiency in Office Suite (Microsoft Excel, PowerPoint, Word, PowerBI).- Knowledge of Salesforce.- Intermediate - Advanced Conversational English.**Qualifications****Considerations**- Internal Areas: Sales, Engineering, Warranties, Distributor Support, Spare Parts, DFSE.- External Areas: OEM dealer network, OEM Sales/Service, End-user customers.**Responsibilities**- We are a company dedicated to promoting diversity in the workplace, we provide equal employment opportunities regardless of race, gender, disability, national origin, age, religion or sexual orientation_**Skills**- Leadership.- Analytical Reasoning.- Conflict Management.- Effective Communication.- Decision Making.- Relationship Management.- Drive for Results.- Action-Oriented.- Values Differences.**Education**- Bachelor's degree in Industrial, Manufacturing, or Mechanical Engineering.**Experience**- Minimum 3 years of experience related to customer support.**Job** Marketing**Organization** Cummins Inc.**Role Category** Hybrid**Job Type** Exempt - Experienced**ReqID** **Relocation Package** No

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