AI-Driven Technical Support Engineer

A leading technology firm is seeking a Senior Technical Support Analyst who will leverage AI tools to resolve complex customer issues. This role demands a self-starter with over 3 years of experience in technical support and a deep understanding of generative AI technologies. You'll be handling intricate problems requiring expert judgment and refinement of...

Location: Mexico City – Chapultepec (Hybrid: at least 3 days per week in-office) Type: Full-time Reports to: Mexico Country Manager CRiskCo CRiskCo is a fast-growing fintech company transforming how financial institutions assess and manage SME credit risk. We use AI-driven analytics and SAT data to create powerful, real-time insights for banks, SOFOMs,...

Customer expectations are rising sharply while the support industry struggles with mounting complexity. Today’s customers demand AI‑driven, instant resolutions, yet most companies remain stuck in pilot mode and fail to deliver meaningful AI outcomes. The challenge is about to intensify. Projections suggest that by 2029, agentic systems will autonomously...

Customer expectations are rising sharply while the support industry struggles with mounting complexity. Today’s customers demand AI‑driven, instant resolutions, yet most companies remain stuck in pilot mode and fail to deliver meaningful AI outcomes. The challenge is about to intensify. Projections suggest that by 2029, agentic systems will autonomously...

In this role, you will have an impact in the following ways:- Supports colleagues to strengthen customer relationships.- Works with sales staff, customers, and potential customers to resolve technical or engineering issues affecting the sale, installation, and use of company products.- Proposes changes to products and services that reduce costs and increase...

In this role, you will have an impact in the following ways: - Supports colleagues to strengthen customer relationships. - Works with sales staff, customers, and potential customers to resolve technical or engineering issues affecting the sale, installation, and use of company products. - Proposes changes to products and services that reduce costs and...

SR. Electrical Engineer Onsite $125,000 - $150,000 Essential Duties and Responsibilities Power Electronics hardware design, build, debug, and test, with emphasis on contribution to the design and development process Validate the design for present and future products Support team in research and development efforts for new products or improvements to...

SR. Electrical Engineer Onsite $125,000 - $150,000 Essential Duties and Responsibilities Power Electronics hardware design, build, debug, and test, with emphasis on contribution to the design and development process Validate the design for present and future products Support team in research and development efforts for new products or improvements to...

Senior Technical Support Analyst, Trilogy (Remote) - $60,000/year USD At most organizations, customer support operates inefficiently and underperforms. Engineers often spend time on routine, repetitive issues or face challenges beyond their limited scope of knowledge. Research indicates that more than 60% of support tickets require escalation because...

Senior Technical Support Analyst, Trilogy (Remote) - $60,000/year USD At most organizations, customer support operates inefficiently and underperforms. Engineers often spend time on routine, repetitive issues or face challenges beyond their limited scope of knowledge. Research indicates that more than 60% of support tickets require escalation because...