Technical Support

Job Summary- This role is responsible for improving the customer experience by providing installation information, addressing challenges, and delivering software services across pre-sales, post-sales, and service delivery support. The role caters to diverse customer needs, offering tailored solutions to complex accounts. The role employs proactive monitoring...

**Job Summary**- This role is responsible for improving the customer experience by providing installation information, addressing challenges, and delivering software services across pre-sales, post-sales, and service delivery support.The role caters to diverse customer needs, offering tailored solutions to complex accounts.The role employs proactive...

Moreover, technical support officers need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication.**Responsibilities**:- Identifying hardware and software solutions.- Troubleshooting technical issues.- Diagnosing and repairing faults.- Resolving network issues.- Installing and configuring...

Tiger Team la primera Fábrica de reclutamiento especializado en TI, se encuentra en la búsqueda del siguiente Perfil en importante empresa líder mundial en servicios digitales y consultoría de segunda generación. **TECHNICAL SUPPORT** **Experiência**: - De 5 a 7 años de experiência general. Min 3 años de experiência en el rol. -...

**TECHNICAL SUPPORT ENGINEER** **Network Services** **MANDATORY TECHNOLOGIES / EXPERIENCE REQUIRED** - Bachelor of Engineering / Technology / Science - Overall Experience in years: 5 - 7 **Technical Skills Required - MANDATORY** ** **Network routing/switching, Wireless network, Firewall, network troubleshooting skills including packet captures and...

**To be qualified for this role, you should have**:- Minimum 12 months’ call center experience (Service Desk, IT Help Desk campaigns)- Ability to navigate through various tools/screens while troubleshooting with customers- Ability to use questioning techniques to uncover issues and find the best solutions or actions to resolve queries- Strong...

**Technical Support Consultant - Salesforce**We are hiring an**Technical Support Consultant - Salesforce **who will be supporting on the technical support and testing of the Steelcase commerce environments (B2B and B2C).**What you will be doing**:You’ll be responsible for handling day to day support requests, assisting with data issues, and completing...

**To be qualified for this role, you should have**:- Minimum 12 months’ call center experience (Service Desk, IT Help Desk campaigns)- Ability to navigate through various tools/screens while troubleshooting with customers- Ability to use questioning techniques to uncover issues and find the best solutions or actions to resolve queries- Strong...

**Afterhours/Weekend Technical Support Coordinator**Reports To**:Customer Support Manager**Location**:Monterrey, Mexico**Environment**:Hybrid****Work Schedule**:This position is full-time, Thursday through Sunday and hybrid (in office Thursday and Friday; remote on the weekend) and we’re looking for coverage in the following shifts:Weekdays- 5:30 PM to...

**Afterhours/Weekend Technical Support Coordinator** Reports To**:Customer Support Manager** Location**:Monterrey, Mexico** Environment**:Hybrid** **Work Schedule**: This position is full-time, Thursday through Sunday and hybrid (in office Thursday and Friday; remote on the weekend) and we’re looking for coverage in the following shifts: Weekdays -...