Technical Support Analyst
hace 4 semanas
**General information**:- CountryMexico- CityRemote Location- DepartmentGlobal Support- Job ID35269**Description & Requirements**:**A Day in The Life Typically Includes**:- Primary support customers in all VISUAL related system/technical issues.- Proactively communicate with customers with value added responses into required tracking system, technical related questions/problems, and resolutions via the telephone or Internet.- Involved testing and troubleshooting including remote desktop viewing through tools such as Zoom or MS Teams.- Responsible for appropriate referral to other support and quality assurance areas.- Works directly with internal Support Reps on issues managed by the Systems Team.- Work with management to provide customer feedback to product development staff.- Assists in Whitebox testing of new software versions & report anomalies.- Participate in training, and knowledge share transfers with team members.- Promote and maintain a high quality, professional, service-oriented company image among users and team.- Foster teamwork and collaboration across all teams.**Basic Qualifications**:- Working knowledge of Windows Operating Systems, devices (printers), & Relational database (preferred SQL server).- Self-motivated person who has passion for learning.- Problem solving and analytic skills.- Command of the English language to be able to provide oral and written communication that effectively articulates complex ideas.- Proactive communications.- Ability to work in a team environment, learn, & strive in challenging situations.**Preferred Qualifications**:Working experience, familiarity, or knowledge of ERP/CRM systems.**Infor Values**:We have a relentless commitment to a culture based on a business philosophy called Principle Based Management (PBM). Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.
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Technical Support Analyst
hace 6 días
Desde casa, México Research Solutions A tiempo completo**Role** The Technical Support Analyst works towards ensuring the efficient operation of our employees' software and hardware systems. Your responsibilities will encompass a wide range of tasks focused on technical support. The position reports to the Technical Support Manager. **Responsibilities** - Manage technical support tickets in Zendesk ticketing...
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Technical Support Analyst
hace 3 días
Desde casa, México Ellucian A tiempo completoTogether we are powering the future of Higher Education:Here at Ellucian, we are motivated by a mission ~ the power of education to transform lives and change the world. We are the global market leader in EdTech for Higher Education, serving more than 2,900 customers and reaching over 26 million students in 50+ countries. We are dedicated to helping Higher...
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Technical Support Analyst
hace 4 días
Desde casa, México Ellucian A tiempo completoTogether we are powering the future of Higher Education: Here at Ellucian, we are motivated by a mission ~ the power of education to transform lives and change the world. We are the global market leader in EdTech for Higher Education, serving more than 2,900 customers and reaching over 26 million students in 50+ countries. We are dedicated to helping Higher...
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Technical Support Analyst
hace 4 días
Desde casa, México Kinaxis Inc. A tiempo completoAbout Kinaxis: **About Kinaxis**: Elevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech, but it’s really our people who give us passion to always seek ways to do things better. As such, we’re serious about your career growth and professional development, because _People matter _at Kinaxis. In 1984, we started out...
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Technical Support Analyst
hace 3 días
Desde casa, México Kinaxis Inc. A tiempo completoAbout Kinaxis:**About Kinaxis**:Elevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech, but it’s really our people who give us passion to always seek ways to do things better. As such, we’re serious about your career growth and professional development, because _People matter _at Kinaxis.In 1984, we started out as a...
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Junior Technical Support Analyst
hace 3 días
Desde casa, México Improvado A tiempo completo**About Improvado**Improvado is a fast-growing, AI-powered marketing intelligence platform trusted by global enterprises like ASUS, Docker, and Activision. We simplify complex data for marketing teams, enabling smarter budget decisions, campaign optimization, and ROI growth. Fresh off a $34M Series A funding round, we’re scaling rapidly and seeking...
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Junior Technical Support Analyst
hace 6 días
Desde casa, México Improvado A tiempo completo**About Improvado** Improvado is a fast-growing, AI-powered marketing intelligence platform trusted by global enterprises like ASUS, Docker, and Activision. We simplify complex data for marketing teams, enabling smarter budget decisions, campaign optimization, and ROI growth. Fresh off a $34M Series A funding round, we’re scaling rapidly and seeking...
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Technical Support Analyst
hace 4 días
Desde casa, México Fleet Complete A tiempo completoAt Fleet Complete, our vision is to connect everyone with everything - everywhere. We are a leading global provider of IoT solutions in the connected commercial vehicle space and mobile workforce management.Our company has been on an exciting journey, starting back in 2000 when our CEO, Tony Lourakis, founded Complete Innovations. Today, we are a global...
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Technical Support Analyst
hace 2 horas
Desde casa, México Infor A tiempo completo**General information**: - Country Mexico- City Remote Location- Department Global Support- Job ID 35269**Description & Requirements**: **A Day in The Life Typically Includes**: - Primary support customers in all VISUAL related system/technical issues. - Proactively communicate with customers with value added responses into required tracking system,...
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IT Support Analyst
hace 1 semana
Desde casa, México Perficient A tiempo completo**IT Support Analyst****Why is Perficient the best option?**Inflection Point by Perficient is a leading global digital consultancy and has a presence around the globe transforming and connecting the most prominent brands with their customers. At Inflection Point by Perficient, we seek to grow alongside professionals promoting agile cultures and values as we...
