Operation Manager

Manager, LATAM**Location**Central Mexico (Puebla or Mexico City)**Who we are**Supply Chain AssessmentAt ELEVATE, we offer a unique and impactful career journey designed to empower our teams to influence change. Join our team for a truly international experience. With 24+ offices globally (and still growing), you will have exposure to real issues that span the globe. Fasten your seatbelt for an energetic and dynamic experience where you will conduct a broad range of environmental and social supply chain audits to support impact-driven responsible sourcing programs. Supplier transparency is part of ELEVATE’s DNA to understand risk exposure associated with social compliance issues. We constantly develop innovative solutions to uncover and manage risk from social and environmental to building, electrical and fire safety. ELEVATE was the first firm to integrate anonymous worker surveys into the assessment process creating the industry’s first integrated assessment. ELEVATE has developed EiQ to create predictive models to assess risks of unauthorized subcontracting, human trafficking, labor unrest, and other key risk issues. ELEVATE has also developed the first KPI-based monthly monitoring program to show the links between business performance issues and social non-compliance. When a supplier needs more guidance our Capacity Building experts design holistic and custom improvement plans to create long-term solutions.**Job overview at a glance****Who you are**Are you thrilled by the idea of working in a business that aims tackle the world’s biggest challenges? Do you want to work:- on environmental, social and governance issues- with an amazing team of like-minded creative thinkers- in a fast-paced dynamic environment- for some of the biggest and most forward-looking brands in the world**Responsibilities**- Audit & improvement services delivery- Ensure competency and consistency in delivery with a goal of operational excellence- Meet regional operations targets and goals- Recruit, hire, manage and develop staff and contractors- Ensure training plan, shadow audit plan and Performance Improvement Plan continues to evolve and deadlines are met- Ensure prep process for the rollout of new programs - training auditors, RRs, coordinators and manage client expectations- Ensure accreditation process is completed, including training, for schemes- Daily follow up of implementation of strategies and QA improvement- Monitor and follow up queries or feedback from Clients.- Respond to auditor/team questions as needed**Qualifications**- 4-year college degree in a major of Law, HR, Occupational Health and Safety or Environment / an advanced degree is preferred- Minimum five (5) years of experience in social compliance auditing- Managerial experience a plus- Demonstrated leadership skills- Minimum 100 social compliance audit days (verifiable)- APSCA certified (CSCA or RA)- SA8000 Auditor Certification, RBA, BSCI Certification or equivalent is a plus- Customer service and results oriented- Effective problem solving and negotiation skills- Excellent English and Spanish verbal and written, communication skills.- Portuguese (desired)- High degree of proficiency with Microsoft Word, Excel, PowerPoint, Internet-research /reporting/analysis tools- Maintains a global perspective and is culturally sensitive and aware- Ability to travel 30-40% of the time- Highest level of personal and professional integrity and ethics.- Ability to manage with a diplomatic and easy demeanor- Ability to operate in a multi-cultural environment with persons of varying socio-economic status- Ability to handle sensitive and confidential information.- Interest in international labor standards, human rights, occupational health and safety, and environmental issues- Possess knowledge of International and local labor standards and human rights issues are preferred**Equal Opportunity Employer