Clerk, Customer Support

hace 3 semanas


Ciudad de México Evo Payments A tiempo completo

**ANALISTA MESA DE GESTIÓN DE AFILIACIÓN****ESSENTIAL FUNCTIONS**Gestión operativa de servicios de mantenimiento a afiliaciones (altas, bajas y cambios)Gestión de llamadas de salida a clientes para recabar información soporte de tramitesRecepción y control de documentos soporteRevisión de documentos soporte de cada tipo de servicio solicitado.Captura de tramites en sistema de gestión operativaActualización y control diario de servicios en procesoEmisión de reportes de productividad**REQUIRED EXPERIENCE**Manejo de llamadas de salida de tipo administrativo (requerimientos del cliente)Conocimiento del negocio Adquirente en procesos relacionados a la operación. (Aclaraciones, afiliación, cobros de servicios, soporte técnico, prevención de fraude, riesgo etc.Nível básico de Excel**SKILLS AND COMPETENCIES**Buena dicciónEmpáticoNível básico de Excel.Trabajo bajo presiónTrabajo en equipoActitud de servicioEscucha activaLectura de comprensiónFacilidad de palabraNegociadorConvincenteTenazComunicación efectiva y estructuradaDisponibilidad de rotación de horariosProactividadManejo de conflictos**ESCOLARIDAD** Preparatoria o superior.**SEXO** Indistinto.**EDAD** Mayores a 25 años**HORARIOS LABORALES **Lunes a Viernes de 09:00 a 18:00 hrs.


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