HR Associate

Wood Mackenzie is the global data and analytics business for the renewables, energy, and natural resources industries. Enhanced by technology. Enriched by human intelligence. In an ever-changing world, companies and governments need reliable and actionable insight to lead the transition to a sustainable future. That’s why we cover the entire supply chain with unparalleled breadth and depth, backed by over 50 years’ experience. Our team of over 2,400 experts, operating across 30 global locations, are enabling customers’ decisions through real-time analytics, consultancy, events and thought leadership. Together, we deliver the insight they need to separate risk from opportunity and make confident decisions when it matters most.**Wood Mackenzie Brand Video****Wood Mackenzie Values**- Inclusive - we succeed together- Trusting - we choose to trust each other- Customer committed - we put customers at the heart of our decisions- Future Focused - we accelerate change- Curious - we turn knowledge into action**Role Purpose**Working as part of the global Colleague Experience function, the HR Associate will be the first point of contact for resolving HR queries and processing transactional requests. They will demonstrate knowledge in HR operations processes and technology, working collaboratively to provide an excellent employee experience.**Main Responsibilities**- Manage all assigned pre-boarding tasks to ensure smooth new hire integration- Serve as first point of contact for new hire and employee enquiries- Triage and resolve requests via the ServiceNow Portal- Ensure complete and accurate employee data is maintained for reporting and compliance purposes- Proactively contribute to the development of the Colleague Experience function, including processes and tools- Collaborate with HR colleagues and the wider organisation to build trust and excellent relationships- Monitor own performance to ensure the team are on track to meet established SLAs and KPIs- Monitor and complete compliance activities and audits- Support benefit administration processes- Collaborate with Finance to ensure the timely processing of payroll**About You**- Previous experience of supporting HR transactional activity- Workday experience desirable- Strong interpersonal skills and ability to work collaboratively as part of a local and global HR team- Demonstrates a strong dedication to serving customers- Ability to work independently and efficiently and demonstrates initiative and resourcefulness as a self-starter- Knowledge of HR operations and a solid understanding of local statutory regulations as they pertain to HR- Good Excel skills with ability to query and analyse data- Able to manage priority of workload- Ability to manage multiple requests and priorities simultaneously, with attention to detail- Be a continuous learner, keeping up to date with important statutory and regulatory changes and HR trends**Expectations**- Acts with integrity when handling confidential and sensitive employee data- Collaborates across boundaries - both internal and external stakeholders- Takes ownership and accountability for delivering HR services to a consistently high standard- Demonstrates a keen eye for detail - delivers work with accuracy and identifies opportunities for improvements- While this is expected to be a full-time role, part-time or flexible working arrangements will be considered. Due to the global nature of the team, a degree of flexible working will be required to accommodate different time zones.**Equal Opportunities