Customer Service Representative
hace 1 mes
What you will do:
- Interact with customers to address their concerns, answer their questions and assist them with their needs.
- Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer at the agreed place and time
How you will do it:
- Monitor the customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Purchase and Forwarder.
- Maintenance of planned shipping days (delays, customer requests, etc)
- Handle customer questions on deliveries, delays, problems, etc.
- Handle customer questions effectively and in a service-oriented manner
- Inform customers about changed delivery times and equivalent products
- Prepare product and customer reports by gathering data collected during customer interactions
- Participate in risk management, which includes the identification of failure modes, hazards and environmental aspects, their respective assessment and the definition and implementation of controls.
- Participate in incident and nonconformity investigations as well as in the determination of the necessary corrective actions.
- Active participation in plant programs such as SafeTrack observations, suggestion box, Employee Idea System, LPA and 6S audits.
- Participate in the training program of the plant attending trainings as scheduled and, when required, acting as internal instructor.
- Comply with the documented procedures, instructions, and standards of the Integrated Management System and, when required, participate in their review and improvement.
- Identify and report any injury or potential injury and any potential environmental impact.
- Identify and intervene to correct unsafe acts and recognize safe behavior
- Identify and intervene to correct unsafe and off standard conditions, when immediate correction is not possible report to direct manager or to the corresponding department.
What we look for:
- 1 - 3 years’ experience in a customer service support center environment preferably in manufacturing with heavy emphasis on sales, distribution, manufacturer, and end-user.
- Fluent in English
- Responsible, well organized, immediate response to all internal and external customers.
- Communication and interpersonal skills
- Customer oriented with focus on details
- Ability to interact with global teams to develop data analytics and facilitate interaction with business teams within supply chain
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