Customer Success Manager
hace 1 semana
The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.
Job Description Summary:
The Customer Success Manager (CSM) position is a critical component of the PayPal Enterprise Merchant Services organization, focused on the Enterprise Accounts segment. The Enterprise Accounts CSM is responsible for maintaining and strengthening the Enterprise Accounts strategic relationships with key leaders and decision makers in merchant organizations and partnering with Account Executives to drive business. The Enterprise Accounts Customer Success Manager will proactively address strategic and product roadblocks to optimize the use of multiple PayPal products and mitigate merchant churn. Additionally, they will identify organic revenue opportunities and opportunities for PayPal, working closely in partnership with Account Executives. With the ability to be a trusted advisor and strategic thought partner to merchants, the Enterprise Accounts CSM will be responsible for managing and leading the customer relationship for merchants whose current value exceeds their potential value to PayPal.
Job Description:
- Develop and maintain relationship with merchant to drive organic revenue growth through effective communication
- Partner with merchant to develop strategy, build trust and demonstrate value of PayPal and our products
- Proactively deliver value to merchants through ongoing use and optimization of existing products
- Manage portfolio growth; prevent churn and decline and identify opportunities for inorganic growth
- Uncover and address servicing roadblocks and manage merchant health; manage and coordinate support teams to complete servicing activities
- Conduct and manage co-marketing campaigns as it relates to periodic and seasonal needs
- Monitor and ensure quality of integration and parity; initiate/manage transitions to latest integrations
- Identify and lead projects for the organization.
- Manage escalation on behalf of merchant account portfolio.
- Represent the voice of the customer to internal organizations.
- Serve as the product consultant and subject matter expert on PayPal processes, procedures, and policies during the term of the relationship
Additional Job Description:
Subsidiary: PayPal
Travel Percent: 0
For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit
Commitment to Diversity and Inclusion
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.
Belonging at PayPal:
Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.
#J-18808-Ljbffr-
Customer Success Manager
hace 3 semanas
distrito federal, México The Boxoffice Company (Webedia) A tiempo completoWe are looking for a Customer Success Manager to expand existing business relationships with targeted clients with primary focus to build proximity to clients. This opening is for Connecticut, Dallas, TX, Mexico, or Canada locations. This is an entry level/junior position. SUMMARY : Manages and expands existing business relationships with targeted clients...
-
Manager, Customer Success
hace 2 semanas
distrito federal, México Gigamon A tiempo completoAt Gigamon, our purpose is to protect the hybrid networks and data of the largest, most complex organizations on the planet. Certified as a Great Place to Work, we offer a deep observability pipeline that efficiently delivers network-derived intelligence to cloud, security, and observability tools. This helps our customers eliminate security blind spots,...
-
Customer Success Manager
hace 5 días
distrito federal, México Clarivate A tiempo completoWe are looking for an energetic Customer Success Manager (CSM) to join our global Customer Success team! The Customer Success Manager serves a critical role to retain Clarivate's current business, identify and mitigate risk, and support the growth of key customers. You will work proactively with Customers and will help drive value derived from the Clarivate...
-
Customer Success Manager
hace 4 semanas
distrito federal, México Morad Law Group A tiempo completoWhat’s the opportunity? We are looking for a Customer Success Manager who will be responsible for developing long-term relationships with our customers. What will I be doing? Working with both our internal teams as well as clients. Provide “voice of customer feedback” to internal DLOCAL teams. Develop effective long-term key customer relationships....
-
Customer Success Manager
hace 3 semanas
distrito federal, México SiteMinder A tiempo completoAt SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...
-
Customer Success Manager
hace 4 semanas
distrito federal, México Cerby Inc. A tiempo completoAt Cerby, we believe there is a better way for people to use cloud applications and securely share access with others. Our Customer Success team ensures our customers fully utilize our solution to build a secure environment while enabling company users to manage their applications. We are looking for a Customer Success Manager who can become a partner,...
-
Customer Success Manager
hace 3 días
distrito federal, México Clarivate Analytics A tiempo completoWe are looking for an energetic Customer Success Manager (CSM) to join our global Customer Success team! The Customer Success Manager serves a critical role to retain Clarivate's current business, identify and mitigate risk and support the growth of key customers. You will work proactively with Customers and will help drive value derived from the Clarivate...
-
Manager, Customer Success
hace 4 semanas
distrito federal, México Thomson Reuters A tiempo completoManager, Customer Success Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you! Join our team! As a Customer Success Manager, you will lead the team and drive performance to achieve Thomson Reuters' strategic objectives and retention...
-
Customer Success Manager
hace 3 semanas
distrito federal, México Alpaca A tiempo completoYour Role: As a Customer Success Manager at Alpaca, you are the front line in our pursuit of enabling financial markets access for everyone on the planet. You’ll work with our partners (customers) from launch through renewal, ensuring they have a positive experience leading to successful outcomes. Reporting to the VP, Sales and Success, this role supports...
-
Customer Success Manager
hace 4 semanas
distrito federal, México Regroup Mass Notification A tiempo completoRegroup Mass Notification — a global company with headquarters in Dallas — is looking for a customer success manager. Regroup believes in working with talented yet humble people who care about our core mission: Keeping communities and organizations safe and informed. The Customer Success Manager focuses on long-term customer relationships by...
-
Senior Manager, Customer Success Manager
hace 3 semanas
distrito federal, México 120-SFDC Mexico A tiempo completoSenior Manager, Customer Success Manager About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...
-
Senior Manager, Customer Success Manager
hace 4 semanas
distrito federal, México Salesforce, Inc. A tiempo completoSenior Manager, Customer Success Manager About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...
-
Customer Success Manager
hace 3 días
distrito federal, México ServiceNo A tiempo completoJob Description What you get to do in this role : The role of the Customer Success Manager is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's...
-
Customer Success Manager
hace 4 semanas
distrito federal, México Salesforce, Inc. A tiempo completoThe Customer Success team within Signature Success is looking for a driven and customer-focused Customer Success Manager (CSM) to serve as a primary contact point for Salesforce’s largest and highest-profile customers. You will have responsibility for partnering with a small number of assigned accounts, maintaining a continual focus on the customer’s...
-
Sr. Customer Success Manager
hace 10 horas
distrito federal, México Gigamon A tiempo completoAt Gigamon, our purpose is to protect the hybrid networks and data of the largest, most complex organizations on the planet. Certified as a Great Place to Work, we offer a deep observability pipeline that efficiently delivers network-derived intelligence to cloud, security, and observability tools. This helps our customers to eliminate security blind spots,...
-
Senior Customer Success Manager
hace 1 semana
distrito federal, México Base A tiempo completoBase is a Customer Lifecycle Marketing platform leading the Customer-led Growth (CLG) movement. By providing journey tracking, automation, insights, and predictions, our platform empowers companies to concentrate on their customer base, attributing growth to strategic customer activations. Trusted by top marketing teams globally, Base helps them shift from...
-
Customer Success Insights Manager
hace 4 semanas
distrito federal, México NielsenIQ A tiempo completoThe phenomenal development of e-commerce has given rise to huge quantities of data and information. Companies have difficulty exploiting this data, not knowing which leverage actions to choose nor how to measure their impact. At Data Impact by NielsenIQ, we collect over 60 billion pieces of data daily which we process and use in innovative monitoring tools...
-
Customer Success Manager
hace 2 semanas
distrito federal, México Monograph A tiempo completoWho we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering...
-
Customer Success Manager
hace 3 días
distrito federal, México Ogury A tiempo completoOgury is a global adtech company that delivers Personified Advertising solutions grounded in privacy to brands, agencies, and publishers by focusing on targeting personas, not people. We deliver relevant audiences at scale and on quality publisher inventory thanks to our exclusive data , which is meticulously collected and crafted from millions of...
-
Senior Enterprise Customer Success Manager
hace 4 semanas
distrito federal, México Menlo Ventures A tiempo completoAs a Senior Customer Success Manager (CSM) with Signifyd, you’ll be responsible for the success, net retention and expansion within the accounts in your portfolio. You will combine technology expertise, business acumen and passion for customer success to drive our customers’ and company’s expected outcomes. We are looking for team members who are...