Supervisor IT End User Services
hace 3 semanas
Key Responsibilities- Supervise and coordinate the daily activities of End User Services Analysts, ensuring timely resolution of service desk tickets and hardware/software issues.- Monitor and report on team performance metrics, identifying trends and implementing corrective actions as needed.- Support implementation of standard operating procedures (SOPs) for onboarding/offboarding, PC deployment/reclamation, and other end-user support processes.- Serve as the first point of escalation for complex technical issues and ensure appropriate resolution paths.- Assist in managing vendor relationships related to end-user equipment and services.- Participate in IT project rollouts, providing hands-on support and coordinating analyst involvement.- Conduct regular team check-ins, performance reviews, and development planning.- Promote Vertiv Operating System (VOS) principles to drive continuous improvement and operational excellence.- Ensure compliance with corporate policies, including data confidentiality and security standards.- Collaborate with the Manager to align team objectives with broader IT and business goals.- Excellent collaboration and communication (Verbal and written) skills.**Qualifications**:- Associate’s or Bachelor’s degree in Information Technology or related field, or equivalent experience.- 3-5 years of experience in IT support, with at least 1 year in a supervisory or team lead role.- Experience with ITSM tools (e.g., ServiceNow), software distribution, and patch management.- Excellent communication and interpersonal skills, with the ability to build rapport across teams and levels.- Demonstrated ability to lead and develop high-performing teams.- Proficiency in Microsoft Excel and PowerPoint.- Proficiency bilingual (Spanish/English) language competency required.- Strong sense of ethics and capacity to interact with stakeholders.Physical & Environmental Demands- Ability to lift/move objects up to 30-45 lbs.- Frequent standing, kneeling, crawling, and climbing stairs/ladders.- May be scheduled to work on weekends and/or holidays.- Must have visual, hearing, and learning capabilities sufficient to perform the essential functions defined above.Travel RequirementsUp to 20% travel may be required.Core Competencies- Own It- Act With Urgency- Foster a Customer-First Mindset- Think Big and Execute- Lead by Example- Drive Continuous Improvement- Learn and Seek Out Development- Promote Transparency and Open Communication
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Junior It Administrator
hace 4 semanas
Tijuana, México Producepay A tiempo completoThe Junior IT Administrator is an entry-level role within the organization's IT department, designed to provide hands-on experience and exposure to various aspects of IT support and operations.This role is ideal for individuals pursuing a career in information technology, computer science, or a related field, as it offers an opportunity to gain practical...
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It Specialist Iii
hace 4 semanas
Tijuana, México findojobs A tiempo completoDescripción y detalle de las actividadesIdentify and resolve complex IT software, hardware and telephony issues.Design, install, configure,administer, and fine-tuning systems and components across the organization in a timely and efficient manner.Work can include image creation, image management, standard help desk ticket resolution, and projectsupport.-...
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Desktop Support L1
hace 3 semanas
Tijuana, México Iron Service Global Inc A tiempo completo**Desktop Support L1****Minimum Experience 1-3 Years of Field Services Technician****As an Onsite Support Technician, experience in service delivery and End user hardware and software Configuration troubleshooting providing quality services to the end users which includes the following key roles and responsibilities, but not limited to**:**Provide customer...
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Desktop Support L1
hace 4 semanas
Tijuana, México Iron Service Global Inc A tiempo completo**Desktop Support L1****Minimum Experience 1-3 Years of Field Services Technician****As an Onsite Support Technician, experience in service delivery and End user hardware and software Configuration troubleshooting providing quality services to the end users which includes the following key roles and responsibilities, but not limited to**:**Provide customer...
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IT Junior Support Engineer
hace 4 semanas
Tijuana, México BekaertDeslee A tiempo completo**Main responsibilities and Key Result Areas**:- Internal IT and computer use procedures; build IT documentation and improve the IT knowledge base, both for end users and internal IT users.- The IT and telecommunication activities of SOLMX, including operation, implementation, analysis, training, support, procedure development, troubleshooting and...
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IT Junior Support Engineer
hace 9 horas
Tijuana, México BekaertDeslee A tiempo completo**Main responsibilities and Key Result Areas**: - Internal IT and computer use procedures; build IT documentation and improve the IT knowledge base, both for end users and internal IT users. - The IT and telecommunication activities of SOLMX, including operation, implementation, analysis, training, support, procedure development, troubleshooting and...
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Senior IT Support Technician
hace 2 semanas
Tijuana, México Mammotome A tiempo completoMammotome associates know that every moment matters when it comes to advancing breast cancer diagnostics and surgical solutions. When you come to work at Mammotome, you’re collaborating with a global team of engineers, designers, communicators, strategists, and specialists to improve patient outcomes. If you want to be inspired to grow every day, join our...
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Sr Tech User Support Analyst
hace 2 semanas
Tijuana, México Medtronic A tiempo completo**Careers that Change Lives**A Day in the LifeResponsibilities may include the following and other duties may be assigned.- Resolves technical problems that originate by telephone in a call center/help desk environment.- Uses expertise in customer service and technical knowledge gained from previous experience to resolve issues surrounding the installation,...
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IT Supervisor
hace 3 semanas
Tijuana, México North American Production Sharing de México A tiempo completo**Vacante para la empresa North American Production Sharing de México en Tijuana, Baja California**:**Main Functions**:- Formulates, Negotiates and Manages the department's objectives and budgets, as well the strategiesand action plans to achievethose objectives. Validates and Authorizes standard operation procedures (SOP) for the information systems...
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Desarrollador PHP Magento Front End Home Office
hace 3 semanas
Tijuana, México Reclutamiento IT A tiempo completoSomos pioneros en desarrollo de soluciones ecommerce, UX UI, socios de Adobe, Salesforce, Google, AWS y especialistas en desarrollo a la medida; requerimos para nuestro equipo en México un desarrollador Magento Sr 1 y 2 o arquitecto Magento Front End en esquema Home Office.- Ingreso de $70,000 a $90,000 pesos libres contratación directa (cultura...