Service Operations Manager

hace 3 días

Monterrey, México ESM SOLUCIONES EJECUTIVAS A tiempo completo

**Years of experience**:5 years and more**Description**:The role of Service Operation Manager in fully responsibility for one of BDS customers including Cost Control, People Management, Operational Efficiency and Quality, Delivery Performance. The main scope requires focus on both, business, and people to function as an arbiter between business demands and people demands.Main responsibilities:Area of focus: Financial management- Forecasting, updating, and realization tracking of budget and the Profit & Loss of the entity (i.e., revenues, costs, margins, cost efficiency and cost reduction).- Approving nonstandard solutions for Local Clients within their GBU/DC.Area of focus: Human Resource Management- Ensuring the compatibility of internal and external resources (internal/external subcontracting) in accordance with the development objectives of his/ her entity.- developing the skills of the employees of his/her entity in cooperation with reference HR/ LD managers.- Ensuring the right resourcing strategy is in place- Handling escalation with regards to his/her resourcesArea of focus: Service delivery and operations- Implementing the Global Service Methodology and Innovation- Assuring Quality and Customer Satisfaction- Act as an escalation point for the Domain- Securing Business ContinuityArea of focus: QualityEnsuring implementation of AIMS, in particular applicable the company service delivery processes in the perimeter of their responsibility and continual service delivery improvement to ensure high quality of business and operational performance and consistent compliance with applicable standards as well as regulatory and customer requirement**Language**:English is a must (at least B2 proficiency)**Recommended technical skills**:- experienced in Service Management and People Management- ITIL qualified,- English spoken/written at least at B2 level,- ability to build, develop and maintain excellent relationships with external and internal customers,- strong leadership skills,- leading by example- empowerment- sharing vision and turning it into reality- managing uncertainty- Initiative and problem-solving attitude- strategical thinking and cross-functional cooperation skills- Project Management experienceTipo de puesto: Tiempo completoSalario: Hasta $35,000.00 al mesHorario:- Lunes a viernes- Rotativo- Turno de 8 horasPrestaciones:- Caja de ahorro- Descuentos y precios preferenciales- Opción a contrato indefinido- Seguro de gastos médicos- Seguro de vida- Teléfono de la empresa- Vacaciones adicionales o permisos con goce de sueldo- Vales de despensaExperiência:- Fortinet: 1 año (Deseable)- Financial management: 5 años (Deseable)- Human Resource Management: 5 años (Deseable)- Service delivery and operations: 5 años (Deseable)- Service Management and People Management: 5 años (Deseable)Idioma:- Inglés (Obligatorio)Licencia/Certificación:- ITIL qualified (Deseable)- Health insurance

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