Customer Success Manager
hace 1 semana
Gigamon’s Customer Success Manager is responsible for ensuring we provide the highest quality customer experience wherever and whenever our customers need us.You will walk the path with our customers on their journey to learn, adopt, and maximize their Gigamon technology investment. You are their voice and advocate. From partnering with our Sales and Channel Partners during the sales cycle to onboarding our customers and, ultimately, helping guide them to the successful attainment of their desired business outcomes, you will help customers achieve value recognition and identify expansion opportunities in-line with their objectives and needs.**What you’ll do**:- Develop a trusted advisor relationship with our customers so that we are aligned with their business goals and strategy.- Influence the customer lifecycle by mapping the customer journey, standardizing touchpoints for each stage in their journey, identifying opportunities for continuous improvement, advocating internally for the customer, and incorporating industry best practices.- Maintain customer usage, adoption, and consumption information to create a customer health score.- Lead focus assisting the account and support teams with key escalations.- Partner closely with our Sales, Channel Partners, and Renewals teams to ensure alignment and provide information on new opportunities and customer outcomes.- Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvement of products and services.- Increase subscription revenue retention, renewal rates, & reduce churn.- Influence future lifetime value through higher product adoption.- Improve overall customer satisfaction and drive new business growth through greater advocacy & reference-ability.- Collaborate cross functionally with our Sales, Channel Partners, Product Management, Engineering, Professional Services, Education Services, and Technical Support teams to deliver an exceptional customer experience.**What you’ve done**:- You hold a relevant Bachelor's degree or bring a wealth of experience to the table.- Your deep understanding of value drivers in recurring revenue business models is reflected in your past accomplishments.- An analytical and process-oriented mindset has characterized your approach in your previous roles.- You have demonstrated a consistent desire for continuous learning and improvement throughout your career.- Your excellent communication and presentation skills have been evident in the successful execution of various tasks and projects.**Who you are**:- You possess a working knowledge of the cybersecurity, cloud, and networking markets.- With a deep and effective understanding of all aspects of the customer lifecycle, you navigate it seamlessly.- Your ability to manage and influence through persuasion, negotiation, and consensus building sets you apart.- As a customer-centric and proactive team player, you bring an empathy that drives customer loyalty and adoption.- Exceptional follow-through characterizes your ability to handle simultaneous and competing customer requests in a high-paced environment.- Your proven background showcases the ability to execute despite ambiguity and obstacles.- You exhibit outstanding customer service skills, coupled with the ability to make trade-off decisions.- You possess strong communications skills, both verbally and written, and are professionally proficient in English for both business and technical conversations.- You have the ability to travel within the US.
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Customer Success Manager
hace 2 semanas
méxico Darktrace A tiempo completoJoin to apply for the Customer Success Manager role at Darktrace Join to apply for the Customer Success Manager role at Darktrace Get AI-powered advice on this job and more exclusive features. Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the...
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Customer Success Manager
hace 4 semanas
Ciudad de México Construction Clerk A tiempo completo**Customer Success Manager (Fully Remote)****Location**: Fully Remote**Experience Required**: 3-5 years in a Customer Success or related roleAre you passionate about driving **customer success** and building strong relationships? Do you have a knack for streamlining processes, engaging clients, and delivering measurable results? If so, **SafetyClerk** is...
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Customer Success Manager
hace 3 semanas
Ciudad de México Teradata A tiempo completoAre you passionate about making organizations smarter and analytics driven? With all the investments made in analytics, it’s time to stop buying into partial solutions that overpromise and underdeliver. It’s time to move from a siloed, proprietary, and retrospective approach to a unified, available, and answer-oriented model. Only Teradata leverages all...
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Customer Success Manager
hace 1 semana
Ciudad de México Salesforce A tiempo completoJob Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...
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Customer Success Manager
hace 1 semana
Ciudad de México Remote A tiempo completo**About Remote**:**All of our positions are fully remote. You do not have to relocate to join us!**This is an exciting time to join Remote and make a personal difference in the global employment space as a Customer Success Manager, joining our Customer Experience team.The Customer Success Manager acts as the customer's trusted advisor and advocate. The key...
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Customer Success Manager
hace 1 semana
Ciudad de México, Ciudad de México Gainsight A tiempo completo*Job Description:Join Our Growing Family at Gainsight as a Customer Success Manager*We are excited to introduce Gainsight to talented individuals in Mexico as we continue to expand our global family. Gainsight is a rapidly growing, venture-backed tech company revolutionizing Customer Success for businesses around the world. Our comprehensive, end-to-end...
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Customer Success Manager
hace 1 semana
Ciudad de México Thales A tiempo completoThales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000...
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Manager, Customer Success
hace 1 semana
Ciudad de México Zendesk A tiempo completo As a Manager in the Global Scaled Customer Success organization, your responsibility is to lead a team of CSMs focused on driving customer experience, adoption, optimization and retention. The Team Manager for Scaled Customer Success will play a pivotal role in nurturing and developing early-career Customer Success Managers. With a focus on enhancing team...
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Customer Success Manager
hace 2 semanas
Ciudad de México Lenovo A tiempo completoDescription and Requirements The Customer Success Manager is responsible for managing post-sales customer relationships, coordinating service delivery, and ensuring billing accuracy across hybrid cloud environments. This is a key role that supports customer retention, expansion, and long‑term value creation. Serve as a trusted advisor and main post‑sales...
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Customer Success Manager
hace 4 semanas
Ciudad de México Sovos Compliance A tiempo completo**Build your future with Sovos.**If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape.At Sovos, we're dedicated to more than just...
