Call Center Agent

Job Title: Call Center AgentLocation: Onsite in Zona Centro, Tijuana, Baja California, MexicoCompany: CyberCity Call CenterHours: Monday to Friday from 9 AM to 6 PMCompensation: Basic package of 5k plus bonuses.About Us:We are a leading call center specializing in customer service, back office, Sales and Billing. We leverage our expertise, with your contributions, to directly impact our clients’ future. We pride ourselves on utilizing cutting-edge technology and a highly skilled team to deliver excellence. Our dynamic team values collaboration, integrity, and performance. If you are passionate about driving results and thrive in a fast-paced, client-focused setting, we invite you to explore opportunities with us and make a significant difference in the lives of our customers.About the Role:As a Call Center Agent, you will play a crucial role in providing essential support to our operations. This requires strong communication and organizational skills, along with a commitment to accuracy. Based on your skills and experience, you will be placed in a function that best aligns with your capabilities to support our diverse service offerings. You will be responsible for navigating various systems and processes to ensure timely completion of tasks, directly impacting the success of our clients' needs.**Requirements**:- 6 months of experience in a similar capacity.- Must be onsite in the Tijuana office.- English Fluent, both written and verbal.- Types 35 words per minute.- High level of work ethic, professionalism, punctuality, and reliability.- Proficient in using computers, CRM software, and other relevant tools.- Ability to adapt to changing priorities and processes.- Capable of working independently and as part of a team.- Meticulous attention to detail, and accuracy while multitasking.- Ability to handle confidential information with integrity.- Stays current with industry trends and advancement.- Effective time-management and organizational skills.- Excellent analytical and problem-solving skills.- Charismatic and influential leadership abilities.Key Responsibilities:- Driven by performance metrics and personal goals, and motivated to continuously improve and succeed.- Individualizing and delivering a compelling pitch that captures the attention and interest of customers.- Handle calls, provide information to help customers make a buy decision.- Achieve and exceed targets and performance goals.- Paying close attention to what customers say to understand their needs and tailor the sales approach accordingly.- Handle customer objections and provide appropriate solutions.- Maintain a high level of product knowledge to clearly and persuasively communicate benefits and value propositions over the phone.- Addressing any issues or concerns prospects may have and providing solutions to overcome objections.- Use CRM software to track calls, sales, and customer information.- Follow up with customers to ensure satisfaction and encourage repeat business.- Qualifying leads and determining their suitability and likelihood of conversion.- Staying motivated and positive despite frequent rejections and setbacks.- Establishing and maintaining a positive relationship with prospects to foster trust and credibility.- Understanding one’s own emotions and managing them effectively during sales calls.- Being able to quickly learn and adjust to new services, or sales techniques.What We Offer:- Competitive salary and benefits package.- Opportunities for professional development and career growth.- A supportive and collaborative work environment.- Comprehensive training on document retrieval processes and relevant regulations.- The chance to be part of a vital service supporting legal and medical professionals.**Job Types**: Full-time, PermanentPay: $20,000.00 - $26,000.00 per monthWork Location: In person