2022-j13321 - Cyber Security Analyst

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Jalisco, México Vdart Inc A tiempo completo

Overview**To monitor client environment and analyse the identified real-time cybersecurity events/alerts through various tools.**- Platform Health & Performance Monitoring- Security Events & Alerts Monitoring- Detection & Notification- To update / resolve tickets within agreed SLA of ticket volume and time- To update worklogs and follow shift/ escalation process and process compliance**To analyse cybersecurity incidents and help the L2 team with RCA/data or logs collection**- Efficient & Effective Searching- Watchlist Management- Assist with RCA/data or logs collection**To clearly understand the client's security environment & respective products; and, troubleshoot cybersecurity issues**- Conceptual Data Flow understanding of the environment- Knowledge the different layers of defenses in the environment- Knowledge on the security people, process and technology in the customer environment**SOC / Customer Experience Center Engagement**- On-the-floor presence as applicable- Ensuring the health and content in the center- Active collaboration with other SOC centers- Always be ready for customer visits / interactions**To adhere to quality standards, regulatory requirements and company policies**- Complete all the HCL / Customer training requirements on time without any follow up by the management- Ensure the assigned IT assets are kept/used in compliance with the policies all the time- Provide any data / report / information of yours needed by the management without any follow up / delay- Give or Receive Shift Handover on time with accuracy- Knowledge on corporate portals, policies and internal processes**To maintain SOPs, runbooks and documents for effective knowledge management**- Ensure the reachability and track the applicability of security advisories in the customer environment- Provide assertive feedback to improve the runbooks, SOPs and other documents used for the day to day activities

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