Technical Support Representative

hace 2 semanas

Tlalnepantla, México AT&T A tiempo completo

Around here, technology is second nature. Big ideas and new innovations aren’t just part of our history, we bring them to life every day in ways that keep millions connected to their favorite apps, entertainment, news, friends and family, and welldaily life. That’s where you come in, making sure our customers can tackle everything from viral video uploads to social chats, and find out on their commute to work who’s moving to the next round in their favorite reality show. All with a seamless experience.We’re only scratching the surface when we’re talking troubleshooting uploading pet pics and swiping right. You’ll find yourself working with our technology teams and engineers to improve the experience for everyone. Think updating knowledge bases for global support teams, flagging technical issues and testing software updates, or making sure your teammates know the latest smartwatch requires a few tweaks to work best with our network.**Who makes a great fit for the role?** There are a few must-haves:- Advanced English Fluency to engage with U.S. customers and read, write, and understand technical documentation.- Curiosity about technology. If you’ve ever clicked 20 links deep in a wiki article and come out an engineering expert, let’s chat.- Knowledge and ability to navigate Windows, iOS, Android and cloud services (iCloud, Google Drive, OneDrive).- Qualified applicants will have a mix of experience or education in Level 1 or 2 technical or help desk support, computer sciences, customer services or other relevant knowledge.- Base Salary: MXN $26,466- Grocery voucher MXN $2,918- Restaurant voucher MXN $1,912- Medical Insurance- Saving Fund- 50% discount on five lines of AT&T Wireless service.- Vacation days, plus three personal days, life insurance, onsite medical and more.- Paid starting from your first day of training, including benefits.- Daycare discounts with participating child-care centers.- Work from Home Support AllowanceOur center operates from 7:00 am to 9:15 pm CST Monday to Sunday, requiring flexibility in scheduling.In order to be considered for remote work accommodations you must have a suitable space to work and a minimum 20 Mbps internet connection.Since Day 1 you will have a hybrid week, where you will be required to be trained/work at the office and your home.5 working days + 2 resting days. Days off assigned based on business needs and performanceCall Center will be open from 07:00 - 21:15 hrs and adapt to Daylight Saving Time when applicable**When will training take place?**If hired, you´ll first attend a mandatory training class (fully paid) that may include time spent training at the office and at home. If you train and work at home, AT&T will provide the necessary equipment and you will need to provide a suitable workspace with stable internet connection and cell phone signal. mobile**Is this a Work from Home Job?****What should my availability be?**This position requires you to be available to work any shift during the call center operating hours, including Saturdays and holidays.

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