Csr Jr

Company DescriptionMphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back Transformation approach. Front2Back uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers.**Job Description**:- Support for the administration and processing of returns, refusals, DOAs and remarketing orders- Respond to internal and external customers requesting support- Provide support in the returns, refusals, DOA and remarketing orders- Document the corresponding and defined fields in the workflow- Track cases and fail outs until you resolve and get to top off orders in system- Excellent communication knowledge: effectively listening to difficult situations, needing analysis, solving problems and making recommendations.- Analyze problem input returns, refusals, DOAs and remarketing orders, find a solution for either internal or external client- Receive new returns, refusals, DOAs and remarketing orders as well as special requests from internal groups and process them according to guidelines and HP systems on time.- Document in each order and in the case management tool, everything that is representative and needs to complete the case 100%. The foregoing, in accordance with the internal/external audit guidelines- Review, monitoring, evaluation, transfer and analysis of inventories- Inventory Disposition Management**Qualifications**:**Bachelor Degree on any Administrative area****English intermediate advanced****Excel intermediate advanced**Excellent communication knowledge: effectively listening to difficult situations, needing analysis, solving problems and making recommendationsAdditional Information$13,000 Pesos per month