Technical Service Administrator

Hach- LocationNaucalpan, Mexico- CategoryAdministrative- Job IdR Imagine yourself- Growing your expertise and expanding your skillset with every project.- Joining a company with a proven track record of success and an exciting future.- Contributing to a brighter, more sustainable future.As part of our team and the broader Veralto network, you’ll be part of a unique work environment where purpose meets possibility: where you’ll make an immediate, measurable impact on a global scale by enabling the world’s everyday water needs, and where you’ll have opportunities to foster your professional development and fuel your career growth.We offer:- 12 days of vacation- Flexible working hours, 1 day of remote work per week, when possible and aligned with operational needs.- Professional onboarding and training options.- Powerful team looking forward to working with you.- Career coaching and development opportunities.Reporting to the Technical Service Manager_,_ the Technical Service Administrator is responsible for coordinating and following up on the administrative activities of the technical service area, ensuring efficient execution of the service calendar, timely communication with clients, accurate billing of completed services, and the provision of information for monitoring KPIs, operational reports, quality management, and proper use of the CRM and ERP systems. The Administrator is responsible for contributing to the achievement of the department’s objectives through continuous improvement, process standardization, and effective use of DBS tools, thereby ensuring excellent service and strengthening client relationships.This position is part of the Technical Service Department located in Col. Industrial Vallejo, Deleg. Azcapotzalco, México D.F._ _and will be hybrid (4 days in the office, 1 day remote).**In this role, a typical day will look like**:- Coordinate and assign activities to service engineers, aiming for an efficient workload balance through the use of Lean methodology and proper service prioritization_._- Ensure the operational service delivery of the department.- Ensure the collection, integrity, and availability of the information required for measuring and monitoring KPIs within the Technical Service department.- _ _Manage and submit service quotations in a timely manner, based on customer requirements and the diagnostics provided by service engineers- _ _Execute and verify accurate invoicing for services performed each month.- Manage the inventory of spare parts and tools assigned to the service area.- Support the service sales team by validating quotations when required- Coordinate the reception, repair, and shipment of equipment sent to the workshop, ensuring compliance with the timelines agreed upon with the customer.- Follow up on the payment of services quoted and provided to customers- Address customer service requests and needs, ensuring a positive and satisfactory experience- Responsibly manage resources assigned to the department, ensuring proper and efficient use.- Keep the Technical Service workshop in optimal condition.- Actively collaborate on the implementation of new projects or initiatives with other departments.- Conduct GEMBA Walks to identify opportunities for improvement in operational processes.- Foster a respectful and collaborative work environment within the team and across departments.- **The essential requirements of the job include**:- Proficient in English: 80% reading, 80% speaking, 80% writing.- Proficient in CRM and ERP systems; knowledge of ServiceMax, Salesforce, and Oracle is a plus.- At least 1 year of experience as a Dispatcher or Administrative in a Technical Service department or similar.- Strong negotiation and effective communication skills.Hach is proud to part of the Water Quality segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Verlato's vibrant global network of 16,000 associates, you join a unique culture and work environment _where purpose meets possibility_: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources—and building rewarding careers along the way.At Hach, we believe in supporting your success at work and beyond. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team.At Veralto, w