IT Coordinator
hace 3 semanas
Are you ready to build something meaningful?- Take flight at Birdman**The Company**:At Birdman, we lead the charge toward a more sustainable future by revolutionizing food consumption through healthy, delicious, cruelty-free, plant-based products. Having achieved consistent 100% YoY growth for nine consecutive years, we're poised to expand into new markets and introduce innovative business lines, reaching new heights while maximizing positive impact. Join us in shaping the next era of sustainable food practices and be part of building the next Mexican Unicorn**The Role**:**Responsibilities**:**Device Configuration and Maintenance**- Purchase of computer equipment, accessories, cell phones, tablets, among others.- Prepare, configure, and deliver technological equipment (laptops, desktops, peripherals) to new hires and current employees.- Perform preventive and corrective maintenance on IT equipment.- Manage hardware and software inventory.- Provide technical support for system updates and migrations.**Platform and Software Access Management**- General administration of licenses and user access control.- Ensure that granted access aligns with defined roles and authorization levels.- Monitor compliance with cybersecurity policies and manage related risks.**Facilities Access Control**- Manage physical access to facilities through badges, electronic cards, or biometric systems.- Coordinate onboarding/offboarding procedures with Human Resources and Security teams.- Supervise the operation of access control systems.**General Technical Support**- Attend to and resolve tickets or requests related to IT issues.- Provide in-person and remote assistance to internal users.- Document incidents and implemented solutions.- Carry out preventive maintenance to reduce the occurrence of system failures.**Network Infrastructure Management**- Support the management of networks (Wi-Fi, cabling, VPN, etc.) and on-premise servers if applicable.- Administer and maintain the local area network (LAN).- Monitor and provide first-level support for the WAN infrastructure; open tickets with the local ISP and follow up; escalate to the global team as necessary.- Prepare and configure switches and firewalls for final setup by the global team.**Training and Continuous Improvement**- Train users on the proper use of technological tools.- Propose improvements to existing IT processes and tools.- Participate in IT system modernization and efficiency projects.- Support planning, implementation, and testing of new systems.- Identify risks and develop mitigation plans to ensure secure operations.- Provide technical support during local rollouts of global projects.**Cybersecurity**- Implement and maintain IT security measures to protect systems and data.- Define cybersecurity policies (e.g., password management, data access control, hardware access restrictions, etc.).- Ensure compliance with corporate IT and cybersecurity standards.- Conduct regular security audits and vulnerability assessments.**Requirements**:**Professional Experience****Education**: Bachelor’s degree in Systems Engineering, Computer Science, Information Technology, or a related field.**Experience**:- 2 years in similar roles.- Operating systems: Windows, macOS, and Linux- Microsoft 365 / Google Workspace- Ticketing tools (e.g., Jira, Freshdesk)- Network management and access control- Internal customer service️ **Soft Skills**- Internal customer service- Problem-solving- Organization and follow-up- Discretion and sound judgment- Knowledge of networking and IT security
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IT Coordinator
hace 2 semanas
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IT Coordinator
hace 5 días
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IT Coordinator
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Zapopan, México Farmer & Wright PLLC A tiempo completo**THIS IS NOT A REMOTE POSITION, IS BASED IN ZAPOPAN, JALISCO, MEXICO** **ENGLISH IS A MUST (C1 PREFERRED), UPLOAD RESUME IN ENGLISH** We are seeking a proficient and detail-oriented IT Coordinator to join our team. The IT Coordinator will be responsible for overseeing the day-to-day IT operations, providing technical support to users, and ensuring the...
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