Qualtrics | Senior Partner Resolution Consultant

hace 1 semana


distrito federal, México Qualtrics A tiempo completo

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally.

Senior Partner Resolution Consultant - Partner Success & Operations

Why We Have This Role

As a Senior Partner Resolution Manager - Partner Success & Operations, you will be an individual contributor leading efforts to drive system changes that enhance partner experiences globally. You will leverage automation and scalable solutions to optimize partner processes and elevate initiatives for partner success.

How You’ll Find Success

  • Resolve systemic barriers to unblock partner services delivery, creatively and analytically problem-solving to clear obstacles and successfully launch partner and customer programs.
  • Enable partners to build strong Qualtrics services practices that deliver world-class XM programs for customers and drive higher customer renewal rates and program/license expansion.
  • Build, measure, and improve upon an exceptional partner experience that fosters strong partner and customer relationships.
  • Support the Partner Success, Ecosystem, XM Success, Sales, Global Operations, and Product teams to better scale and improve product features, systems, and processes.
  • Effectively prioritize timely responsiveness for reactive requests while also making important progress on proactive and strategic initiatives.
  • Demonstrate outstanding interpersonal, collaboration, and communication skills.
  • Care deeply about our partners and customers and provide them a world-class experience.

Things You’ll Do

  • Develop and implement a global partner strategy that enhances technical enablement and operational efficiency across the partner lifecycle.
  • Lead the optimization and automation of partner success processes to ensure scalability and a superior partner experience.
  • Oversee the integration of partner success initiatives with cross-functional teams to create synergies that drive organizational goals.
  • Design and execute advanced quality assurance frameworks and partner performance metrics to ensure consistent, high-quality service delivery.
  • Analyze and address escalations related to partner service delivery through efficient governance and decision-making protocols to drive systemic improvements globally.
  • Mentor and develop junior team members, fostering a culture of learning and inclusivity across the organization.
  • Implement innovative training and enablement sessions for partners to enhance their technical capabilities and service delivery standards.
  • Seek feedback from stakeholders to improve processes and outcomes, ensuring a continuous improvement culture is maintained.
  • Lead strategic projects that align with organizational goals, demonstrating decisiveness and resilience in the face of challenges.
  • Manage and iteratively improve partner-run CSAT and Qualtrics-owned Partner Success and CSAT programs powered by the Qualtrics platform.
  • Collaborate with global stakeholders across North and Latin America, APJ, and EMEA regions to design global processes and solutions that are responsive to local needs.

What We’re Looking For On Your Resume

  • Bachelor’s Degree; 5+ years of relevant experience in delivering professional services within a SaaS environment.
  • Strong program management skills, with a track record of successfully planning and executing complex initiatives in fast-paced, global settings.
  • Exceptional analytical and strategic thinking skills, with the ability to leverage data to inform decision-making and improve processes.
  • Proven ability to work independently in ambiguity, taking decisive action while maintaining focus on broader organizational objectives.
  • Highly developed emotional intelligence, capable of navigating diverse cultural perspectives and building collaborative relationships across teams.
  • Experience with Learning Management Systems (LMS) and Partner Relationship Management (PRM) platforms, AI-based solutions, and process automation.
  • Proficiency in data analytics tools (e.g., Excel, Tableau) and familiarity with API integration within partner frameworks is desirable.
  • Native Spanish and/or Portuguese language skills and experience working with partners in Latin America are advantageous.

What You Should Know About This Team

We are an 11 person team (including you) in the Americas region with 27 global team members led by the global Partner Success Leader within the Professional Services organization. We are responsible for driving successful customer renewal and expansion through partners while ensuring high quality delivery and an exceptional partner experience.

Our Team’s Favorite Perks and Benefits

  • Work-life integration is deeply important to us - we have frequent office events, team outings, and happy hours.
  • Qualtrics Experience Program - MXN 36,882 for an experience of your choosing (eligible after a year).
  • Wellness reimbursement - up to the value of MXN 6,250 per quarter can be reimbursed for a variety of wellness activities.
  • Allowances for meals, transportation, groceries, and more.
  • We take pride in our office design aiming at fostering creativity.
  • We believe in sharing Qualtrics' success which is part of the compensation for all employees.

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations.

#J-18808-Ljbffr

  • distrito federal, México Qualtrics A tiempo completo

    Senior Partner Resolution Consultant - Partner Success & Operations At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K...


  • distrito federal, México Qualtrics A tiempo completo

    At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination,...


  • distrito federal, México Qualtrics A tiempo completo

    At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination,...


  • distrito federal, México Qualtrics A tiempo completo

    At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination,...


  • distrito federal, México Qualtrics A tiempo completo

    At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination,...


  • distrito federal, México Qualtrics A tiempo completo

    At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination,...


  • distrito federal, México Qualtrics A tiempo completo

    At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination,...


  • distrito federal, México Qualtrics A tiempo completo

    At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination,...

  • Technology Consultant

    hace 2 meses


    distrito federal, México Qualtrics A tiempo completo

    At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination,...


  • distrito federal, México Qualtrics A tiempo completo

    At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination,...


  • distrito federal, México Qualtrics A tiempo completo

    At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination,...


  • distrito federal, México Qualtrics A tiempo completo

    At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination,...


  • distrito federal, México Servicenow A tiempo completo

    Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...


  • distrito federal, México Qualtrics A tiempo completo

    At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination,...


  • distrito federal, México CareerArc A tiempo completo

    At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and...


  • distrito federal, México SENIOR SPIRIT OF ROSELLE PARK A tiempo completo

    The Senior Consultant ERP Assurance leads a global team of IT assurance experts who play a critical role in designing and assessing efficiency of IT Application Controls across the company’s IT landscape. This is a key role exposed to senior stakeholders at all levels, both internal and external. About the Role Key responsibilities: Co-design, improve...


  • distrito federal, México HSBC A tiempo completo

    Senior Finance Business Partner - Wholesale If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is,...


  • distrito federal, México Aspen Technology, Inc. A tiempo completo

    Senior Solution Consultant Apply locations Mexico City time type Full time posted on Posted 2 Days Ago job requisition id R6728 The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually...


  • distrito federal, México Hirebridge A tiempo completo

    If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape. At Sovos, we're dedicated to more than just solving compliance challenges –...


  • distrito federal, México Hewlett Packard Enterprise A tiempo completo

    Senior Sales Compensation Business Consultant This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their...