Problem & Change Manager / Inglés Avanzado / Itil

The Service Engineer is responsible for installing and servicing a variety of Coordinate Measuring Machines (CMM), machine tools, and accessories. Key Responsibilities Responsible for the installation and machine maintenance, which includes diagnosis, repairs, certification and re-calibration of various machines at the customer sites, to conform to factory specifications and accuracy standards. Performs service calls at customer sites to correct problems involving company products, diagnoses and corrects the problem, and performs related duties to customer satisfaction. Provides technical support to other service representatives and customers. Ensures prompt preparation and completion of service and expense reporting related to assigned duties. Provides the highest customer satisfaction while representing Hexagon in a professional manner. Supports organizational policies related to safety, environmental protection, housekeeping, etc. within area of responsibility. Supports and participates in continuous improvement activities that positively affect safety, the environment, quality, reliability, and productivity or improve the overall suitability and effectiveness of the management system, its processes and products. The design, documentation, testing, creation or modification of computer programs related to machine operation. Technical duties include tasks that are both mechanical and electrical. o Mechanical duties include assembly, disassembly, leveling, diagnosis and repair of mechanical issues on automated equipment. o Electrical duties include diagnosis, troubleshooting and repair of control systems. Qualifications Bachelor's degree in a relevant technical field (e.g., mechanical engineering, electronics, or computer science). 4 years of field engineering experience Prior experience with CMM machines or other industrial automation is a plus. Requirement Solid knowledge of 3D CAD. Minimum of three years mechanical, electrical, computer, and software experience Prior experience working with hand tools and basic electrical test equipment is essential. Microsoft operating system knowledge is required. Mechanical, electrical, and software troubleshooting skills are highly desired. Strong problem-solving skills and the ability to work independently. Excellent communication and customer service skills. VENTES MEXICO has partnered with a supreme sheet metal automation and machinery source that provides businesses of all sizes with targeted dynamic technologies that enhance profitability in sheet metal working. Creating integrated automated solutions designed to meet our clients' challenges and open to their future growth. We offer high-performance machines that deliver flexible and precise execution. What You’ll Be Doing? You’ll be a key part of a technical service support team that provides on-site, telephone and email support to customers. As a Service Technician, you would travel to customer locations to perform installations, repairs, and maintenance on both hardware and software. You would also travel to the USA for initial training. This position comes with an expectation to travel 95% of the time with all travel expenses paid. Responsibilities: Diagnose complex technical problems and perform on-site repairs. Examine machines both mechanically and electrically, perform repairs by dismantling machines and rebuilding mechanically and electrically. Perform software updates on HMI and PLC Effectively interpret schematics and block diagrams to analyze and troubleshoot problem products. Document in detail product problems and resolutions. Job Skills and Qualifications: Required: Skilled in Electrical measurement and inspection techniques. (Voltmeter, Oscilloscope, and other measurement equipment). Possess a working knowledge of pneumatic, hydraulics, and electrical systems. Competent skills in reading schematics, using test equipment, reading software coding to diagnose problems. Familiarity with Windows based computers and their use for programming drives, PLCs, and other control devices and proven skills with all Microsoft Office. Proficient with AC and DC control circuits, sensors, switches, relays, timers, and fusing. Experience in troubleshooting and repairing mechanical problems. (Ball screws, bearings, gearing and various way systems). Programmable logic controllers: 3 years Mechanical knowledge: 3 years Must possess a valid, clean driver’s license. Ability to work full-time, Monday – Saturday Willingness to travel: 100% Valid passport and personal VISA. Conversational English. Preferred: 2-5 years’ experience as a field service technician in the machine tool industry is a plus. High school or equivalent Skills in punching, press brakes & laser machines. Aguinaldo IMSS/INFONAVIT Minimum 3 years of experience in OEM customer service positions (manufacturing environment) International Business Administration degree or equivalent Strong proficiency in Microsoft Office (Emphasis on Excell at an intermediate level) Advanced knowledge in the use of ERP (SAP S4/HANA preferably) Bilingual (Strong ability to write, translate, listen and speak in English). Formal and professional in dealing with internal customers. Ability to understand customer documents, product catalogs, promotions, manuals, instructions, requirements, etc. Summary of Job Duties: Responsibilities for this role include providing superior customer service in both English and Spanish to National and International accounts in all OEM markets. Coordinating the order-management process from placement of orders through shipment by performing the following duties: Processing customer orders and requests through a highly technical environment of EDI as well as manual order entry. Coordinating customer requirements and logistics with the production facilities to ensure correct and timely delivery. Frequent contact with production plants and distribution centers to coordinate scheduling and order fulfillment. Handling and resolving customer complaints which includes taking responsibility for solving customer problems by either providing the information directly or getting the customer to the correct person who can. Provide delivery information regarding availability, scheduling, managing back orders, and tracking shipments. Provide cross reference part number information for basic products and when further assistance is required, coordinate communication between the customer and other technical resources. Facilitate customers through the organization - “One Face to the Customer.” Provide all needed response and communication directly to the customer either via own knowledge base or obtained from other pertinent support areas. Maintain appropriate customer files/documentation. High volume email and telephone communications. Process, maintain and adhere to all relevant IATF 16949/ISO 9001 Quality Documents including procedures, work instructions, customer specific requirements and routing instructions in DMS. Process returns, issue timely credit/debit transactions. Function as a team member with other Customer Service personnel to assure smooth operation of the department and promote continuous improvement. Support achievement of departmental, facility and corporate KPIs. Category Management Specialist (Account Manager) dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First. Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail – one of the world’s most competitive markets, with a deluge of multi-dimensional data – dunnhumby today enables businesses all over the world, across industries, to be Customer First. dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro. We’re looking for a talented Retail Client Lead. You will build strong relationships with client contacts and develop a good understanding of the client organization, their strategies and objectives to optimize engagements and revenue. Developing insight solutions to client issues through accurate, creative and actionable shopper insights from dunnhumby’s tools (data analysis & strategic consultancy). Supporting the Account Manager or Senior Client Lead to deliver a seamless and proactive service to deliver client solutions that drive unique value using the suite of dunnhumby capabilities. Ownership of specific accounts. What we expect from you Bachelor’s degree or equivalent in any Marketing or Economics subject. Experience of 3 - 5 years in Business Analytics, Reading and understanding of consumer market trends (Retail and/or Manufacturer) Experience engaging with stakeholders of different levels at our retail partner’s current client organizations. Consumer research. What you can expect from us We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off. You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn. And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you. Our approach to Flexible Working At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process. music festivals, large-scale events, impactful brand activations, and corporate experiences that truly stand out. We are part of Apodaca Group , a company with more than 45 years leading the live entertainment industry in Mexico. We’re now looking for a Senior Commercial Manager to drive our growth in the exciting world of Experiential Marketing . Your mission You will lead ROMA 212’s commercial strategy: driving new business opportunities, strengthening key client relationships, and leading a high-performance team to achieve (and exceed) our commercial goals. Design and execute our commercial strategy in line with business priorities. Lead prospecting, qualification and development of new B2B clients. Run key client meetings, understand their needs and turn briefs into real opportunities. Oversee the development of commercial proposals, pitches and high-impact presentations. Negotiate and close deals, ensuring profitability and healthy margins. Grow and nurture strategic accounts, identifying upsell and cross-sell opportunities. Monitor commercial KPIs (pipeline, conversion, revenue, retention, profitability) and report to the CEO. Lead, coach and develop the commercial team, raising the bar on performance and client service. What we’re looking for 8+ years of experience in business development and consultative B2B sales , ideally within creative agencies, live events, experiential marketing or entertainment . Solid experience leading commercial teams and sales strategies. Proven track record managing key corporate accounts and high-level negotiations. Strong command of commercial tools and CRM platforms. Advanced English , comfortable working with international clients and projects. A profile that brings: Strategic leadership and a strong results-driven mindset. Excellent negotiation and relationship-building skills. Analytical ability to understand numbers, margins and profitability. Passion for live experiences, creativity and high-impact projects. What ROMA 212 offers A key strategic role in a leading experiential marketing and live events agency. High-impact projects with global brands, companies and event promoters that shape culture and conversation. A creative, dynamic and challenging environment where your strategic vision truly matters. Ready for your next big challenge? If you have proven experience in creative/event agencies and the ambition to lead high-impact projects, we’d love to meet you . Apply via LinkedIn or send your CV to ( ), using the subject line: Senior Commercial Manager – ROMA 212 . We are seeking a Regional Materials Manager to drive the transformation of our procurement, planning, and warehousing functions. You will be the architect of our regional material strategy, mentoring site leaders and ensuring our supply chain is agile, efficient, and customer-centric. As a key member of our leadership team, you will bridge the gap between high-level strategic planning and site-level execution, ensuring that our inventory objectives and production schedules are met with precision. Key responsibilities: Strategic Leadership: Lead regional planning to improve execution, drive inventory strategies, and align site-level operations with global business goals. Team Empowerment: Oversee and mentor a team of Material Managers; provide coaching on demand/supply, material agility, and continuous improvement. Operational Excellence: Monitor team performance and KPIs, ensuring data integrity in purchasing and adherence to standard processes across all sites. Stakeholder Management: Lead high-level conversations with senior management to align planning, identify risks, and secure buy-in for regional initiatives. Process Innovation: Drive site engagement in demand planning and collaboration, while benchmarking best practices to optimize the end-to-end supply chain. Reporting & Analysis: Deliver detailed reports on inventory levels and operational performance to senior leadership, turning data into actionable insights. What we are looking for: Project Mastery: Proven ability to manage multiple complex projects simultaneously while maintaining high quality and control. Communication & Coaching: You don’t just delegate; you explain the "why." You are an expert at conveying complex ideas and training teams for peak performance. Negotiation Skills: Ability to design negotiation strategies that reach satisfactory agreements for all parties involved. Analytical Mindset: You anticipate critical issues before they arise and use external data to validate your strategy. Result-Oriented: A track record of achieving high performance and establishing methods to get results in the shortest possible time. Customer Focus: A natural tendency to identify and address customer needs through proactive process changes. Requirements + 6 years of experience in Materials Management, Supply Chain, or Operations Leadership. Proven experience managing direct and indirect regional resources. Deep expertise in planning tools, inventory applications, and procurement processes. Ability to travel as required to support regional sites. Bachelor’s degree completed in a related field (Supply Chain, Logistics, Industrial Engineering, Business Administration, or similar). Advanced English Deseable: Certified Public Accountant (CPA). Be responsible for the daily operation management of the warehouse, ensuring that the storage and inbound/outbound processes of goods are efficient and orderly. Supervise inventory counts to ensure that the accounts match the actual situation, and optimize the inventory structure. Coordinate the connection between logistics and warehousing to enhance the overall operational efficiency. Develop and implement warehouse management systems to ensure warehouse safety and standardized operations. Qualifications College degree or above Preferred Skills Automotive industry, fluent in English Pay range and compensation package Negotiable The NPD Program Manager serves as the primary operational liaison between Monterrey manufacturing operations and Paragon engineering for the launch of the new product line. This role is responsible for planning, coordinating, and executing Monterrey-specific NPD activities related to this customer launch and to ensure alignment with the overall timeline. Acting as a cross-functional program manager, this individual oversees schedules, pilot and pre-pilot production readiness, materials coordination, testing support, and communication across engineering, operations, quality, and supply chain. The role is highly collaborative, detail-oriented, and critical to ensuring new products transition smoothly from development into manufacturing. This position does not directly manage people but drives results through influence, coordination, and strong execution. Key Responsibilities NPD Program Management Develop, maintain, and manage Monterrey-specific NPD schedules while remaining compliant with the overall Tampa roadmap for customers Track milestones, dependencies, and deliverables to ensure on-time execution of pre-pilot and pilot activities Proactively identify schedule risks and coordinate mitigation plans Manufacturing & Operations Coordination Coordinate pre-pilot and pilot production runs with Monterrey planning and value stream managers Manage sample builds and ensure production readiness for testing and validation activities Support smooth handoff from pilot builds to ongoing production readiness Materials & Supply Chain Alignment Partner with Monterrey purchasing to ensure timely and accurate procurement of materials for product builds Monitor material availability and resolve constraints that could impact schedules or testing Quality & Compliance Coordinate quality assurance activities to ensure compliance with customer, Paragon, and internal manufacturing standards Support quality reviews and corrective actions identified during pilot and pre-pilot runs Testing & Validation Support Coordinate lab capacity, equipment availability, and testing schedules to support product requirements Ensure samples, documentation, and data are available to support validation timelines Cross-Functional Communication Serve as the primary point of contact between Monterrey operations and Paragon engineering for assigned programs Facilitate regular cross-functional updates, ensuring alignment across engineering, operations, quality, and supply chain teams Documentation & Reporting Maintain detailed records of schedules, testing status, material readiness, and program risks Provide regular status updates to stakeholders, highlighting progress, issues, and mitigation plans Risk Management & Continuous Improvement Identify risks related to scheduling, materials, testing, and execution Recommend process improvements based on pilot run learnings to improve future NPD execution Preferred Qualifications & Experience Bachelor’s degree in Engineering, Manufacturing, Supply Chain, Operations, or related field 5+ years of experience in program management, NPD, manufacturing operations, or a related role Experience coordinating cross-functional teams in a manufacturing environment Strong understanding of pilot and pre-pilot manufacturing processes Experience working with quality systems and regulated customer requirements preferred Program and project management Cross-functional influence without direct authority Strong organizational and scheduling skills Clear, concise communication across technical and non-technical teams Risk identification and mitigation Detail-oriented with the ability to see the broader system impact Comfortable operating in a fast-paced, matrixed environment #J-18808-Ljbffr