Mdm & Endpoint Support Engineer

**UNISYS -**_We are a_ _**global information technology company**_ _that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision._**Key Responsibilities**- Manage and configure MDM solutions, including Microsoft Intune and Jamf, to support Windows, macOS, Android, and iOS devices.- Develop and implement MDM policies and procedures to ensure the security and compliance of all managed devices.- Provide technical support and troubleshooting for MDM-related issues.- Collaborate with clients to understand their needs and provide tailored MDM solutions.- Conduct training sessions and workshops for clients and internal teams on MDM best practices.- Stay up to date with the latest developments in MDM technologies and industry trends.- Assist in the development of documentation and training materials.- Provides Endpoint Management support and services for an assigned organization, location, or function.- Manages work orders, problems, or tasks within a structured ticket management system.- Performs appropriate diagnostics to initiate problem management workflow process.- Provides workstation and device training support for associates.- Participates in the conceptual phases of identifying and solving business problems and issues.- Contributes to the definition of engineering processes, standards, and technologies / frameworks.- Plans, designs, implements, and maintains endpoint solutions for various platforms and devices. Maintains and updates operations manual and contractual reports.**Must Have Skills****Qualifications**:- Bachelor’s degree in information technology, computer science, or a related field.- At least 5 years of experience in similar positions.- Proven experience with MDM tools such as Microsoft Intune and Jamf.- Strong understanding of Windows, macOS, Android, and iOS operating systems.- Excellent problem-solving and analytical skills.- Strong client-facing and consulting skills, with the ability to communicate technical concepts to non-technical audiences.- Ability to work independently and as part of a team.- Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator, Jamf Certified) are a plus.**Skills**:- English (speak and write) to work with clients and global teams- Proficiency in Intune, Jamf and/or similar tools.- Strong knowledge of modern management devices.- Experience in scripting for automation.- Excellent problem-solving and communication skills.- Ability to work independently and as part of a team.**Nice to Have**- Azure Active Directory: Experience with managing and integrating Azure AD.- MECM (SCCM): Knowledge of MECM (SCCM)- Microsoft 365 Security & Compliance: Familiarity with Microsoft 365 security and compliance features.- Project Management: Basic understanding of project management principles and tools.- Customer Service: Strong customer service orientation and experience in a customer-facing role.Tipo de puesto: Por tiempo indeterminadoSueldo: $30,000.00 - $40,000.00 al mesBeneficios:- Caja de ahorro- Programa de referidos- Seguro de gastos médicos- Seguro de gastos médicos mayores- Seguro dental- Seguro de vida- Vales de despensa- Vales de restauranteTipo de jornada:- De guardia- Rotativo- Turno de 8 horasPregunta(s) de postulación:- Para revalidar tus datos, por favor menciona tu correo electrónico y celular. (Mantente al pendiente de ambos para agendarte a una entrevista por Teams en caso de ser viable):Idioma:- Inglés (Obligatorio)Lugar de trabajo: Empleo remoto