Platform Support Engineer

What's the role?:A HERE Senior Software Engineer builds long term relationships with customers, yearns fast and obsessively drives customer issues towards resolution.**Main Responsibilities**- Analyzing tests and debugging software issues reported by customers- Addressing issues in a systematic approach coordinating across teams and stakeholders to ensure alignment on criticality with a “single source of truth”, timely executive visibility and reporting, have lessons learned built into actionable follow-up plans- Work on technical consulting assignments for/with the customer- Providing direct technical expertise for opportunities in one or multiple domains of knowledge- Seeking and collating feedback to shape online community management practices and product ideation- ** Drive continuous improvement to achieve Customer outcomes**:- Manage Customer needs internally to ensure internal initiatives reflect Customer business and technical requirements.- Actively involve other departments as required to have them contribute- Manage tactical relationship with Customers including conflict resolutions, strategic alignment, and communication- Provide direct technical expertise for opportunities in one or multiple domains of knowledge- Seek and collate feedback to shape online community management practices and product ideation- Assist in definition of and specification of usability and serviceability enhancements (improve Customer Experience - CX)- Provide feedback to Sales, Product Marketing, and Product Management on current and future product requirements (acts as the voice of the Customer)Who are you?:- A degree in Computer Science, Computer Engineering, Electrical Engineering or related fields- 5+ years of relevant technical experience of which 2+ years in technical Customer support, technical consulting or similar Customer facing roles- Strong mobile development experience with android, iOS and/or flutter- Strong Full-Stack developer skills: front-end, back-end, database, software design, webservices, microservices- AWS Cloud services experiences- Great communication skills (including active listening and comprehending requirements).- Excellent oral presentation skills incl. the ability to simplify complex thoughts/ideas- Capable of working highly independently with regular engagement and direction from the management.- Strong analytical mindset and a problem solver- Excellent team player with the ability to work within a collaborative environment- Continuously nurture and expand your technical readiness- Participate in internal HERE technical communities and in the broader industry through events, blogs, whitepapers, and articles for your domains of expertise**What Do We Offer?**- Challenging problems to solve- Work that makes a difference in the world- Freedom to decide how to perform your work- Variety in the types of projects you work on- Feedback so you will know how well you are doing- Collaborative, Supportive ColleaguesHERE is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.LI-MD3Who are we?:HERE Technologies is a location data and technology platform company. We empower our customers to achieve better outcomes - from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely.At HERE we take it upon ourselves to be the change we wish to see. We create solutions that fuel innovation, provide opportunity and foster inclusion to improve people’s lives. If you are inspired by an open world and driven to create positive change, join us. Learn more about us on our YouTube Channel.