Customer Escalation Manager

hace 3 días

Zapopan, México Oracle A tiempo completo

Excellent Oracle RDBMS Technical experience across entire Database stack, including DB Admin hangs and crashes, DB/SQL Performance, Recovery and RDBMS internal trace analysis.- Strong independent and self-reliant leadership, with proven track record of being able to coordinate and communicate with all interested Stakeholders across multiple Technical and Product areas up to and including Senior Executive Level.- Be able to think on feet whilst remaining calm, level headed, and clear in communication within the scope of highly heated situations.- Strong Leadership, organizational and coordination skills to lead technical resources required for investigation and problem resolution.- Be able to provide in-depth written status updates at both Technical and Senior Executive/CIO level.- Provide feedback to help Product improvements and develop future situation and engagement processes.- Work independently as lead contact for Sustaining Engineering with Product Area.**Must Have**- Strong independent and self-reliant leadership, with proven track record of being able to coordinate and communicate with all interested Stakeholders across multiple Technical and Product areas up to and including Senior Executive Level.- Excellent Technical problem solving and analytical skills with proven track record of issue identification and clarification, along with previous Database experience.- Be able to think on feet whilst remaining calm, level headed, and clear in communication within the scope of highly heated situations.- **Need to be able to**:- Strong Leadership, organizational and coordination skills to lead technical resources required for investigation and problem resolution.- Provide in-depth written status updates at both Technical and Senior Executive level.- Provide feedback to help Product improvements and develop future situation and engagement processes.- Work independently as lead contact for Sustaining Engineering with Product Area.- **Database Development Executive Escalation Team Customer Escalation Manager**- Excellent Oracle RDBMS Technical experience across entire RDBMS stack, including DB Admin hangs and crashes, DB/SQL Performance, Recovery, RDBMS internal trace analysis, and experience of Exadata Server and Cell Software.- The role requires a proven high level of RDBMS hands on technical experience across the Oracle RDBMS Product stack, along with strong analytical technical problem solving experience in a pressurized situation. (Strong Exadata Server and Cell Software experience would be an added benefit)- **Role Details**- From initial problem review and investigation, providing mitigation options whilst clarification of problem underway, through to the engagement and coordination of Development technical resources to further review the issue.- This requires strong technical leadership and coordination skills to drive the investigation, as well as strong communication and management experience to provide Executive level investigation status update to Oracle Development Senior Executives.

  • Technical Database Customer Escalation Manager

    hace 2 horas

    Zapopan, Jalisco, México Oracle A tiempo completo

    DescriptionMDCJENCandidate ProfileExcellent Oracle RDBMS Technical experience across entire Database stack, including DB Admin hangs and crashes, DB/SQL Performance, Recovery and RDBMS internal trace analysis.Excellent Technical problem solving and analytical skills, with a proven track record of issue identification and clarification of issues, and the...

  • Technical Database Customer Escalation Manager

    hace 1 semana

    Zapopan, Jalisco, México Oracle A tiempo completo

    Job DescriptionCandidate ProfileExcellent Oracle RDBMS Technical experience across entire Database stack, including DB Admin hangs and crashes, DB/SQL Performance, Recovery and RDBMS internal trace analysis.Excellent Technical problem solving and analytical skills, with a proven track record of issue identification and clarification of issues, and the...

  • Graduate Customer Success Manager

    hace 3 semanas

    zapopan, México Canonical A tiempo completo

    Join to apply for the Graduate Customer Success Manager role at Canonical 2 months ago Be among the first 25 applicants Join to apply for the Graduate Customer Success Manager role at Canonical The role of a Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective to reduce risk and churn,...

  • Customer Succes Manager

    hace 3 semanas

    Zapopan, México Rapido Solutions Group A tiempo completo

    At Rapido Solutions Group we are committed to connecting hyper growth businesses with **the best global talent**, allowing customers to scale efficiently and effectively.**Our objective** is to create opportunities for people to work at American companies from one of the best cities in Mexico, Guadalajara.We combine in diversity, joy and passion to create a...

  • Customer Service Coordinator

    hace 2 semanas

    Zapopan, México Sunwise Energy A tiempo completo

    As a Customer Service Coordinator, your role is pivotal in ensuring exceptional customer satisfaction and seamless operations within your domain. Your responsibilities encompass a multifaceted approach, including, Customer Satisfaction, Compliance Management, Product Knowledge, Contractual Understanding, End-to-End Process Management, Continuous...

  • Customer Service Coordinator

    hace 1 semana

    Zapopan, México Sunwise Energy A tiempo completo

    As a Customer Service Coordinator, your role is pivotal in ensuring exceptional customer satisfaction and seamless operations within your domain. Your responsibilities encompass a multifaceted approach, including, Customer Satisfaction, Compliance Management, Product Knowledge, Contractual Understanding, End-to-End Process Management, Continuous...

  • Jr Account Manager

    hace 1 semana

    Zapopan, México Rapido Solutions Group A tiempo completo

    Description**Rapido Solutions Group helps you to work for an American company remotely from Guadalajara;****_About the role_**:As Contact Center Manager, you will be at the forefront of serving and building relationships withour different customers in the US. You will supervise several different operations teams fordifferent customers to ensure rep...

  • Project Manager

    hace 5 días

    Zapopan, México Carestream Health A tiempo completo

    **Date**:Aug 4, 2025 **Location**: Zapopan, JAL, MX **Company**:Carestream Health **Carestream is an Equal Opportunity Employer** Carestream is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital...

  • Jr Account Manager

    hace 2 semanas

    Zapopan, México Rapido Solutions Group A tiempo completo

    Description **Rapido Solutions Group helps you to work for an American company remotely from Guadalajara;** **_ About the role_**: As Contact Center Manager, you will be at the forefront of serving and building relationships with our different customers in the US. You will supervise several different operations teams for different customers to ensure rep...

  • Jr. Logistics Manager

    hace 4 semanas

    Zapopan, México Rapido Solutions Group A tiempo completo

    **Rapido Solutions Group helps you to work for an American company remotely from Guadalajara;****About the role**:- As Contact Center Manager, you will be at the forefront of serving and building relationships with our different customers in the US.- You will supervise several different operations teams for different customers to ensure rep development and...