Senior Operations Manager
hace 3 semanas
About IntouchCXIntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.About the JobAre you looking for an exciting new challenge? IntouchCX is looking for youAs one of the world’s leading outsourcing companies, IntouchCX is seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for excellence, both internally and within the BPO industry.As Senior Operations Manager, You Will- Ensure proper planning, staffing, and direction of operational functions- Review team performance daily to ensure optimal production is reached- Ensure proficient training and staff development is achieved across all teams- Develop and execute motivational incentives on the floor- Be responsible for ramp-up drives and goals- Analyze reports and program data, highlighting Key Performance Indicators (KPIs)- Create action plans for continuous improvement- Ensure Service Level Agreements are met with optimum quality & service- Authorize and coordinate staffing schedule changes- Participate in partner calls and meetingsAs Senior Operations Manager, You Have- 5 to 7 years of management experience in the call center industry- A post-secondary diploma or degree with a major in Business- Client relationship management experience- Experience with managing budgets and understanding statistics- Experience maintaining and developing operational statistics, financial management information and results reporting- Excellent communication skills, both verbal and written- Above average organizational and time management skills- Ability to work under tight deadlines- Ability to implement change and innovation- Ability to communicate with various positions and departments
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Operations Manager
hace 3 semanas
Jalisco, México IntouchCX A tiempo completoAbout IntouchCXIntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...
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Operations Manager, Fulfillment Center
hace 5 días
Jalisco, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completoBachelor's degree or equivalent - Bachelor's degree in business, engineering, operations, supply chain, transportation logistics - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - 6+ years of Operations Management experience in manufacturing, production, distribution environment or related industry - Supervisory...
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Learning Manager, Operations
hace 4 semanas
Jalisco, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completoCompleted Bachelor’s Degree or 2+ years Amazon experience.- Steady progression in Training/Learning Management for the last 5 years.- 5+ years of related experience in a distribution or manufacturing environment.- Experience delivering training/information to peers, hourly associates, and senior management.- Experience coaching and delivering messages...
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Manager QA Senior
hace 3 semanas
región centro jalisco, México ISITA A tiempo completoManager QA Senior Join to apply for the Manager QA Senior role at Más de 7 años de experiencia en el área de calidad de software:Políticas y estándares (ISO/IEC/IEEE 29119, ISTQB, TMMi), Risk‑Based Testing (RBT), Matrices de Criticidad, Test Pyramid y guardrails (unit/API/UI), Cálculo ROI Automatizar, Arquitecturas de frameworks (POM, Screenplay,...
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Senior SWE Manager: Platform Modernization
hace 3 semanas
jalisco, México Jones Lang LaSalle Incorporated A tiempo completoA leading global real estate firm is seeking a Senior Software Engineering Manager in Jalisco, Mexico. The role involves leading multiple engineering teams focused on modernization efforts in .NET and enhancing productivity through innovative practices. Ideal candidates will have extensive experience in software engineering and strong leadership skills,...
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Area Manager, Operations
hace 5 días
Jalisco, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completoBachelors Degree - English: Fluent - +4 Years of Experience (Operations and Direct management experience for employees and their performance - Experience with performance metrics and process improvement (how, when, why) At Amazon, we're working to be the most customer-centric company on earth. To get there, we need talented and motivated people. Amazon is...
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Email and Web Operations Manager
hace 3 días
Jalisco, México Arrow Electronics, Inc. A tiempo completoPosition: Email and Web Operations Manager Job Description: What You Will Be DoingWe believe that data-enabled digital capabilities and customer experiences, data-driven decisions, and predictive commercial insights, are all essential to achieving customer value and business growth at scale. The Digital organization drives this at Arrow by creating scalable,...
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Senior Customer Success Manager
hace 3 semanas
región centro jalisco, México PosiTrace A tiempo completoTalent Acquisition Manager @ PosiTrace by Global Fleet Management Inc. | MBA, We are seeking a Senior Customer Success Representative to deliver exceptional service and foster lasting relationships with our customers. If you’re passionate about helping others, thrive in a fast‑paced environment, and enjoy problem‑solving, we’d love to hear from you....
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Operations Project Manager II
hace 3 semanas
región centro jalisco, México Jabil A tiempo completoJoin to apply for the Operations Project Manager II role at Jabil 2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Job Summary The Ops Project Manager II leads and supports assigned projects and initiatives of medium to high complexity applying project management methodology to support the company and...
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Senior Project Manager
hace 3 semanas
Estado de Jalisco, México O'Reilly Autopartes México A tiempo completoEl Senior Project Manager contribuye al éxito de la compañía al planear, ejecutar y administrar proyectos medianos y grandes, utilizando buen juicio, habilidades interpersonales sólidas y herramientas y metodologías efectivas de gestión. Los proyectos normalmente tienen un enfoque combinado de negocio y tecnología, y pueden habilitar nuevas...
