Resource Support Team Lead Grc Mx
hace 4 semanas
TTI, Inc., is in search of our next superstar Resource Support Team Lead GRC MX for our Mexico branch. The Resource Support Team Lead is responsible for supervising the Resource support function to ensure a timely and accurate flow of sales order/M-Files requests across their respective regions.- Headquartered in Fort Worth, TX, TTI, Inc. is the world’s leading authorized distributor of passive, connector, electromechanical and discrete components. Just celebrating its 50th anniversary, this Berkshire Hathaway company is ever-growing and has over 100 locations in North America, Europe, and Asia Join a winning team in a growing global organization_**What our Resource Support Team Lead do**:- Effectively supervises the Resource Support team members by assigning and delegating accountabilities, by providing ongoing instruction.- Utilizing effective communication and motivational techniques, providing ongoing performance management, rewarding higher levels of performance by providing effective training and development.- Ensures the optimal operation of the Resource Support function by implementing all Resource support processes and procedures.- Ensures that the Sales needs are being met by soliciting feedback regularly from them and by measuring key statistics such as turnaround time and quality of work.- Demonstrates the highest quality of customer service and effectively interacts with all internal and external business contacts.- Ability to lead, provide training and assistance to the Level I, II and III positions.- Develop training plans for new hires and ensure timely completion of Training.- Attends and contributes to company meetings.- Implements annual department goals with a focus on continuous improvement.- Create a healthy and motivating work environment and atmosphere.- Assists in the weekly and monthly reports.- Conduct regular 1:1 with all the team members.- Escalation Management and Root Cause Analysis.- Attendance Management.- Oversee day-to-day teams' operation and performance.- Listen to team members’ feedback and resolve any issues or conflicts.**What we look for**:- Experience in customer service in shared services. Four or more years working in electronics distribution with exposure to the operational function.- Requires any Bachelor’s degree.- Min 1 years of direct supervision/management experience.- Bilingual - Written & Verbal Proficiency in Spanish/English.- Demonstrated track record of building confidence and credibility with external customers.- Be extremely inquisitive and a quick learner.- Possesses excellent verbal and written communication skills including strong listening skills.- Exhibits strong interpersonal/teamwork skills in order to build effective working relationships.- Possesses a strong customer service orientation in order to respond needs in a timely manner.***What we offer our team members**:- Major Medical coverage, Employee and dependent coverage are available at no cost.- Life and Accidental Death insurance coverage is company paid.- Additionally, you will be eligible for vacation according to company and Mexico standards. The employee will also receive a vacation premium.- Ongoing training throughout your employment with opportunities to participate in professional and personal development programs- A strong focus on giving back to our communities through philanthropic opportunities- Great culture and opportunities for growth and advancement.Want to learn more? Visit us at Working at TTI, Inc.
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