Analista de Soporte

Job Function: Software & Cloud Services The role:We are thrilled to announce an opportunity to join our team as:**Support Analyst****Scope: Full-time | Office: Mexico City | On site**How a day to day would look like in this role:- Provide a quality service that provides users with timely and effective solutions to their requests.- Manage and resolve incidents and requests from the different areas of the operation.- Timely escalate complex situations, according to defined channels.What we need to see from you:**Profile**:Technician/Technologist/Professional in Systems Engineering or related careers. With approximately one (1) year of experience and knowledge performing as an on-site support analyst and help desk:**Required skills**:- Equipment maintenance at hardware and software level (printers, VPN and technical diagnostics)- Management tools- Equipment support- Incident management.- **On-site availability in rotating shifts between Monday and Sunday****Why should you join our team?**- A unique culture with corporate values lived for an appreciative and supportive work environment.- Employee recognition programs.- A variety of training and development opportunities.- Work-life balance.- Referral bonus program.- Multicultural interaction.- Contribution to society - employee initiatives.- Corporate events.- Latest technologies for our clients and colleagues.- And much moreAt SoftwareOne, we are committed to providing an environment of mutual respect, where equal employment opportunities are available to all applicants and colleagues, without regard to race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity, expression, or any other characteristic._________________________________________________________________**Disclaimer**:Why SoftwareOne?:Accommodations:At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.