OPERATIONS MANAGER – Guadalajara
hace 2 días
Job Category Agent Outbound Requisition Number : SENIO Posted : February 3, 2026 Full-Time On-site Locations Showing 1 location Description The Operations Manager operates as a hands-on business leader with a constant floor presence, ensuring strict adherence to KPIs, operational standards, and company expectations. Success in this role requires sound judgment, decisiveness, and the ability to address performance gaps directly while maintaining control in a high‑pressure environment. This is not a developmental role. Candidates must already function at a leadership level and be prepared to independently own results, make decisions, and execute corrective actions without close oversight.
The Operations Manager has direct authority over supervisor performance, floor execution, and operational strategy, including the implementation of corrective actions, performance plans, and process changes in alignment with senior leadership.
Eligibility requirements
Only candidates who meet all of the following criteria will be considered: Demonstrated experience executing responsibilities associated with a Senior Operations Supervisor role; prior acting or interim experience is a strong advantage. No corrective actions within the past 6 months . No unjustified absences within the past 6 months . Sustained KPI performance at or above goal for a minimum of three consecutive fiscal months .
Proven history of reliability, consistency, and leadership maturity. Candidates who do not consistently meet expectations in their current role should not apply. KEY RESPONSIBILITIES & EXPECTATIONS Set and enforce standards: Lead by example while holding supervisors and agents accountable to performance, behavior, and attendance expectations. Maintain operational presence: Remain actively engaged on the production floor to address issues, coach in real time, and ensure execution aligns with targets.
Lead weekly performance reviews: Conduct structured meetings focused on results, trends, gaps, and corrective actions—not status updates. Execute disciplined coaching: Complete formal monitoring and coaching at a minimum cadence of one evaluation per agent every two weeks , delivering direct, actionable feedback. Own performance data: Track and manage attendance, adherence, productivity, quality, PTO, and all operational metrics with accuracy and consistency. Deliver leadership reporting: Prepare and present weekly performance summaries to senior leadership, including risks, corrective actions, and outcomes.
Anticipate and correct issues: Identify performance risks early and implement corrective strategies before targets are missed. Drive improvement plans: Develop, execute, and follow up on structured action plans for both individuals and teams. Remove operational barriers: Maintain real‑time awareness of challenges impacting results and resolve them decisively. IMPORTANT NOTE This role is designed for experienced associates that are prepared to step into a high‑accountability leadership position.
Applicants are expected to demonstrate consistent excellence, sound judgment, and the ability to lead without compromise. For additional details, please contact your Operations Manager or Director. Dates: February 4 th and 5th to submit your application. 9 th to 13 th of February for Interviews. Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr
-
OPERATIONS MANAGER – Guadalajara
hace 2 días
Tlaquepaque, México Avantive Solutions A tiempo completoJob Category Agent Outbound Requisition Number: SENIO001064 Posted : February 3, 2026 Full-Time On-site Locations Showing 1 location Description The Operations Manager operates as a hands-on business leader with a constant floor presence, ensuring strict adherence to KPIs, operational standards, and company expectations. Success in this role requires sound...
-
OPERATIONS MANAGER – Guadalajara
hace 2 días
Tlaquepaque, México Avantive Solutions A tiempo completoJob Category Agent Outbound Requisition Number: SENIO001064 Posted : February 3, 2026 Full-Time On-site Locations Showing 1 location Description The Operations Manager operates as a hands-on business leader with a constant floor presence, ensuring strict adherence to KPIs, operational standards, and company expectations. Success in this role requires sound...
-
Business Operations Manager
hace 2 semanas
Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo**Position**: Business Operations Manager Join our ECS division at Arrow in Guadalajara! We're growing our team, and this is your opportunity to be part of it. Our scope is focused on Data Integration. The Business Operations Manager will oversee a team of individual contributors who are responsible for maintaining and providing support of foundational...
-
Global End User Services Manager | IT Operations Leader
hace 3 semanas
Tlaquepaque, México HP A tiempo completoA leading technology company is seeking a Manager of End User Services in Guadalajara, Jalisco, to provide leadership and vision for IT services. The ideal candidate will manage global teams, oversee strategic operations, and ensure high-quality end-user services. Required qualifications include extensive IT experience and proficiency in M365, Teams, and...
-
Business Operations Manager
hace 2 semanas
Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo**Position**: Business Operations Manager Join our ECS division at Arrow in Guadalajara! We're growing our team, and this is your opportunity to be part of it. Our scope is focused on the financial side of the operation. The Business Operations Manager will oversee a team of individual contributors who are responsible for maintaining and providing support...
-
Itad Operations Manager
hace 1 semana
Tlaquepaque, México Hewlett Packard A tiempo completoTo coordinate, execute, and oversee nationwide and international logistics operations under the OSW model, ensuring compliance with timelines, costs, customs regulations, and service standards, as well as the proper management of import operations and regional logistics within Mexico. Key Duties and Responsibilities International Logistics & Imports:...
-
Itad Operations Manager
hace 7 días
Tlaquepaque, México Hewlett Packard A tiempo completoTo coordinate, execute, and oversee nationwide and international logistics operations under the OSW model, ensuring compliance with timelines, costs, customs regulations, and service standards, as well as the proper management of import operations and regional logistics within Mexico. Key Duties and Responsibilities International Logistics & Imports:...
-
Sales Operations Associate Manager
hace 1 semana
Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo**Position**: Sales Operations Associate Manager Arrow Electronics is looking for a Sales Operations Associate Manager to join our team in Guadalajara! **What You'll Be Doing** - Manage sales order processing including monitoring the system to ensure accurate receipt booking of sales orders, tracking sales shipment, delivery, billing and backlog activities...
-
Operations Manager
hace 2 semanas
San Pedro Tlaquepaque, México Bunge A tiempo completoAs of July 2nd, Bunge and Viterra have merged to become one Bunge. Our approximately 37,000 employees— the driving force behind our success— are united by a single purpose: connecting farmers to consumers to deliver essential food (for human and animal consumption) and fuel to the world. As a newly unified company, we are guided by our shared values in...
-
Operations Manager
hace 2 semanas
San Pedro Tlaquepaque, México Bunge A tiempo completoAs of July 2nd, Bunge and Viterra have merged to become one Bunge. Our approximately 37,000 employees— the driving force behind our success— are united by a single purpose: connecting farmers to consumers to deliver essential food (for human and animal consumption) and fuel to the world. As a newly unified company, we are guided by our shared values in...
