HR Shared Services Support

hace 1 día

Ciudad de México Microsoft A tiempo completo

**Responsibilities**:HR Central Services Customer Support- Supports employees and managers by responding to inquiries and performing transactions using documented processes and policies; handles routine inquiries and transactions by referring to standard policies and procedures; escalates issues to senior team members or triages inquiries to the appropriate queue.- Answers questions from employees and managers on how to use Human Resources shared services, platforms, and tools by using established templates and pointing resources to employees and managers; learns the end-to-end service model.Process Management- Reviews own performance metrics target and identifies opportunities for improvement.Data Management- Inputs employee data into Human Resources Information System (HRIS) database and/or documents activities as requested; verifies data input to ensure accuracy by following established guidelines.- Supports the operational compliance in data handling by learning relevant policies, procedures, and processes; handles both regular and sensitive data by following global and local statutory laws.Documentation- Reviews documents and reports related to employee records in Human Resources processes (e.g., new hire on-boarding, compensation, termination) and- Documents and updates processes, desk-top procedures, and knowledge-based content as requested in a timely manner; provides input for change on knowledge base content to the team lead.Other - Embody our culture and values**Qualifications**:Required/Minimum Qualifications- 3+ years experience in Operations, Customer Support, HR, or in a customer-facing roleo OR Bachelor’s Degree.Additional or Preferred Qualifications- CE2, TOEFL, or similar Language Certification (if not native speaker for needed language).

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