Associate Director, Engineering Delivery

**Associate Director, Engineering Delivery**:**Responsibilities Include**:**Team Leadership & Development**:- Mentor and guide engineering and project management teams to promote professional growth and retention.- Conduct regular one-on-one meetings to assess team members' career goals and provide tailored development plans.- Identify training needs and opportunities for skill enhancement to ensure the team stays current with industry trends and technologies.**Project Delivery Management**:- Oversee the planning, execution, and delivery of software projects to ensure they meet client requirements, timelines, and budgets.- Implement best practices in Agile methodologies, promoting iterative development, regular feedback loops, and continuous improvement.- Liaise with clients to understand their needs, clarify project requirements, and communicate project progress, ensuring high levels of client satisfaction.**Customer Advocacy**:- Champion customer-centric approaches within the engineering team, ensuring client requirements and user experiences are prioritized in software development.- Actively seek client feedback to refine processes, improve product offerings, and enhance customer satisfaction.- Develop and maintain strong relationships with key clients, acting as a trusted advisor and advocate for their needs.**Operational Excellence**:- Establish and track key performance indicators (KPIs) for project success, team productivity, and operational efficiency.- Identify opportunities for process improvements and cost reductions while maintaining high-quality standards.- Collaborate with cross-functional teams to ensure seamless integration of engineering, delivery, and operational activities.- Ensures financial alignment with key team objectives.**Strategic Planning & Collaboration**:- Participate in strategic planning to align engineering projects with the business objectives and market opportunities.- Work closely with other departments, including Finance, HR, Sales, Marketing, and Customer Support, to ensure cohesive and aligned operations.- Stay abreast of industry trends and emerging technologies to inform strategic decisions and innovation within the firm.**Culture & Diversity**:- Foster an inclusive and collaborative team environment that values diversity and encourages open communication.- Promote a culture of recognition, celebrating individual and team achievements that contribute to overall success.- Exercise an open environment for multicultural teams, understanding differences and promoting values across organizations.**Technical Expertise**:- Proficient in handling the most complex of technical development concepts, latest software tools and technologies, strong database concepts and system design techniques.- Understands different programming languages and ability to solve problems in coding, testing and deployment.- Possesses good knowledge of different software systems, client/server architectures and various compatibility requirements.- Experience in troubleshooting, software development processes and ability to understand and implement client requirements.- Strong understanding of Cloud Technologies. Deep working experience in at least one Cloud Platform (AWS/GCP/Azure)- Excellent understanding of DevOps, should have implemented Engineering Metrics and should have experience in reporting to internal and external stake holder using Engineering Metrics- Should have experience working with Client Architects/Sr Enterprise Architects in presenting solutions/proposal defense**Qualifications**:- Bachelor’s degree in Computer Science, Engineering, or a related field; Master’s preferred.- Minimum 7-10 years of experience in software engineering and project management, with at least 3-5 years in a leadership role.- Proven track record of successfully managing software projects from inception to delivery.- Strong understanding of Agile methodologies and software development life cycle (SDLC).- Excellent interpersonal and communication skills, with the ability to advocate for both employees and customers.- Experience working with clients across different cultural backgrounds, particularly in North America and Latin America.