Senior Product Operations | CX Alliance

hace 3 semanas


distrito federal, México Tbwa ChiatDay Inc A tiempo completo

Nu was founded in 2013 to free people from a bureaucratic, slow and inefficient financial system. Since then, through innovative technology and outstanding customer service, the company has been redefining people's relationships with money across Latin America. With operations in Brazil, Mexico, and Colombia, Nu is today one of the largest digital banking platforms and technology-leading companies in the world.

Today, Nu is a global company, with offices in São Paulo (Brazil), Mexico City (Mexico), Buenos Aires (Argentina), Bogotá (Colombia), Durham (United States), and Berlin (Germany). It was founded in 2013 in Sao Paulo, by Colombian David Vélez, and cofounded by Brazilian Cristina Junqueira and American Edward Wible. For more information, visit

Our Product Operations Team

At Nu, many things are done from scratch. We understood that to offer the most transparent, fair, and intuitive financial products and services; we had to recreate them from our early days completely. We needed professionals who could navigate from business strategy to project management for this endeavor, from risk assessment to cross-team alignment. That's how and why our Product Operations team was born. A quarter Product Manager, a quarter Business Analyst, a quarter Management Advisor and a quarter… Something else? Product Operations Nubankers are the ultimate owners of Nu's operations, ensuring that projects and processes run efficiently.

We are seeking a Senior Product Ops professional to join our CX operations in the Mexico Business Unit. This role will act as a liaison between local operations, product teams, and other key stakeholders, helping scale operations while addressing customer needs.

You will be responsible for identifying and coordinating strategic projects to drive long-term improvements in our CX operations.

As a Senior Product Operations, you're expected to:

Lead the planning, execution, strategy design and operation by:

  • Identify and prioritize the main opportunities for our CX operation in Mexico, translating the needs into impact using qualitative and quantitative data
  • Engage with cross-functional teams to prioritize and execute new initiatives
  • Lead complex projects involving different stakeholders, both internal and external
  • Centralize risk and regulatory requirements related to transactional fraud, chargeback, and security operations, and ensure their prioritization and fulfillment

What you would need to thrive in this role:

  • Very strong analytical skills
  • Data analytics: Able to run queries (not an expert), analyze data, draw conclusions, and prioritize based on insights, with a focus on business impact.
  • Strong skills for manipulating data and extracting insights
  • Solid communication and stakeholder management skills
  • Proven experience in managing complex and high impact projects
  • Robust product sense and bias towards customer experience
  • Experience in jobs or areas such as management consulting, strategy or operations
  • SQL knowledge is a plus
  • Strategic planning

Benefits:

  • Chance of earning equity at Nu
  • Extended maternity and paternity leaves
  • Health and life insurance
  • NuCare - Our mental health and wellness assistance program
  • Nucleo - Our learning platform of courses
  • Holiday Bonus ('Aguinaldo') of 30 days of pay per year
  • 17 days of paid vacation with 25% vacation bonus

Our Nu Way of Working
Our work model is hybrid and has cycles that can be from two to three months according to the business of expertise. For every eight or twelve weeks of remote work, one will be at the office.

Diversity & Inclusion
At Nu, we want to be sure that we're building a more diverse and inclusive workplace that reflects the customers we serve and seek to empower. That's why we hire based on equality. We consider gender, ethnicity, race, religion, sexual orientation, and other identity markers as enriching elements to our company while ensuring neither of them represent a barrier when recruiting fantastic talent.

Apply for this job

* indicates a required field

First Name *

Last Name *

Email *

Phone

Resume/CV

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

#J-18808-Ljbffr

  • distrito federal, México Nubank A tiempo completo

    About Nu Nu was founded in 2013 to free people from a bureaucratic, slow and inefficient financial system. Since then, through innovative technology and outstanding customer service, the company has been redefining people's relationships with money across Latin America. With operations in Brazil, Mexico, and Colombia, Nu is today one of the largest digital...


  • distrito federal, México Tbwa ChiatDay Inc A tiempo completo

    Nu was founded in 2013 to free people from a bureaucratic, slow and inefficient financial system. Since then, through innovative technology and outstanding customer service, the company has been redefining people's relationships with money across Latin America. With operations in Brazil, Mexico, and Colombia, Nu is today one of the largest digital banking...


  • distrito federal, México SAP A tiempo completo

    We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. As a SAP CX Solution Advisor, you will be responsible for product presentations and demonstrations before and after the sale, including demand generation, maturation of existing...


  • distrito federal, México SAP SE A tiempo completo

    At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. As a...


  • distrito federal, México SAP SE A tiempo completo

    At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...


  • distrito federal, México SAP SE A tiempo completo

    At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...

  • Sub-director Cx

    hace 5 meses


    Federal, México HAYS A tiempo completo

    Insurance company seeking for a CX Sub-Director **Your new company**: LATAM Insurance company who offers an extended variety of products for a multisegmented target market. **Your new role**: As CX/Operations Sub-Director, you will be in charge of supervising the concrete delivery of our services, including personalized CX and administrative tasks within...


  • distrito federal, México Datadog A tiempo completo

    As a Partner Manager - Cloud Alliances, you will evangelize Datadog services with our AWS, Microsoft, and GCP Cloud Alliances, manage lead sharing with these partners, and ultimately generate qualified sales pipeline. You will also ensure smooth roll out and operation running of various Cloud Alliance Portals and Programs that relate to Co-Selling. At...

  • CX Strategy Manager

    hace 4 semanas


    distrito federal, México Factorial HR A tiempo completo

    At Factorial, we are looking for a talented CX Strategy Manager to join our team and play a crucial role in shaping the future of our customer experience. Are you ready to take on this challenge? The Role As the CX Strategy Manager, you will be the right-hand person to our VP of Customer Experience. You will be responsible for analysing, developing, and...

  • Delivery CX Program Lead

    hace 4 semanas


    distrito federal, México Uber A tiempo completo

    About the Role As a Delivery Customer Experience Program Leader, you will play a pivotal leadership role in shaping and executing strategic initiatives that enhance customer satisfaction and drive operational excellence across Latin America. You will leverage your deep understanding of both technology and customer behavior to create seamless, engaging...


  • distrito federal, México Verato, Inc A tiempo completo

    Daily Responsibilities: This position will be based out of our office in Mérida, Mexico. Verato offers a comprehensive compensation package that includes stock options, year-end bonus, extra vacation time, and other benefits that go well beyond the standard. Responsibilities include developing, deploying, and enforcing the best practices, procedures, and...

  • Sr Program Manager

    hace 4 días


    distrito federal, México Uber A tiempo completo

    About the Role At Uber, providing excellent customer support to our users is a core feature of our product experience. As a Delivery CX Sr. Program Manager, you will be responsible for listening to users, understanding the root causes of painful customer experiences and helping to design solutions to reduce them, striving to build a phenomenal experience in...


  • distrito federal, México Tbwa ChiatDay Inc A tiempo completo

    Nubank was founded in 2013 to free people from a bureaucratic, slow and inefficient financial system. Since then, through innovative technology and outstanding customer service, the company has been redefining people's relationships with money across Latin America. With operations in Brazil, Mexico, and Colombia, Nubank is today one of the largest digital...


  • distrito federal, México Tbwa ChiatDay Inc A tiempo completo

    Nubank was founded in 2013 to free people from a bureaucratic, slow and inefficient financial system. Since then, through innovative technology and outstanding customer service, the company has been redefining people's relationships with money across Latin America. With operations in Brazil, Mexico, and Colombia, Nubank is today one of the largest digital...

  • Senior Product Manager

    hace 4 semanas


    distrito federal, México Paper Street Media A tiempo completo

    Who we are We are web-based video-on-demand networks with a focus on adult entertainment, based out of Downtown Miami. We are a group of creative souls with diverse backgrounds. If you are also a true believer of work hard & play hard, this is the place to be. At PSM, you will enjoy a fun & casual environment, team-building retreats, startup spirits, and...

  • Sales Representative

    hace 2 semanas


    distrito federal, México Beltone Alliance A tiempo completo

    Mexico, MO 65265 Earn $100,000.00+ annually once fully licensed! Signing bonus of $5,000.00 for qualified, licensed candidates! If You Are: Passionate about helping others, Motivated to succeed, Looking for a career, and not just a job, Happiest when working independently, Ready to take your career to the next level. Then Beltone Alliance wants to...


  • distrito federal, México Logitech Inc. A tiempo completo

    About CX: The Customer Experience team at Logitech exists to orchestrate experiences and deliver customer service that builds relationships, prompts loyalty, and delivers growth to Logitech.We strive to deliver world-class CX with speed, accuracy, and quality of responses and to be an extension to each of our Brands while deploying strategy that allows us...


  • distrito federal, México DiDi Global A tiempo completo

    Company Overview: DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...

  • Senior Product Manager

    hace 5 días


    distrito federal, México Tbwa ChiatDay Inc A tiempo completo

    Welcoming, collaborative and having the opportunity to make an impact - is how our employees describe working here. Galileo is a financial technology company that provides innovative and revolutionary software products and services that power some of the world's largest Fintechs. We are the only payments innovator that applies tech and engineering...

  • Senior Product Manager

    hace 3 semanas


    distrito federal, México PayJoy A tiempo completo

    PayJoy is a mission-driven company dedicated to helping a billion people around the world step into the modern financial system for the first time and supporting them on a path to financial success. Founded in 2015, PayJoy’s “secret sauce” technology turns a smartphone into collateral to jumpstart unbanked consumers into the credit system. We reached...