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Why CompuCom? (Overview):What We Need & What You'll Do (Responsibilities):- Provide awareness on SLA and KPI breaches.- Monitors multiple accounts with peers.- Produces Queue Management reports for the account leaders.- Documents all notifications providedWho You Are (Qualifications):- The ability to document notification metrics with meticulous accuracy and detailed focus.- Critical Thinking skills.- Embrace teamwork with a positive mindset.- Works with a team of analyst to clear notifications in an effective way.- Ability to manipulate information through software tools such as Excel.- Data and Presentation skills.- Written communication skills.- Self-driven and motivated.- Interpersonal skills.- Organizational skills.- ITIL V3 or ITIL V4 foundation certificate preferred.