Service Desk Analyst
hace 4 semanas
**TITLE**: Service Desk Analyst**LOCATION**: Schaumburg, IL or REMOTE**STATUS**:Full-Time with Benefits**SHIFT**:Monday - Friday**SALARY**: $18/hr - $20/hr depending on experience**Job Summary**:**About Us**:DYOPATH, a leading Managed Service Provider (MSP) was founded to empower organizations by delivering trusted IT solutions. At DYOPATH we pursue both purpose and success, knowing one will ultimately lead to the other. Our core values foster a culture that promotes accountability, excellence, exceptional customer service and sustainability. Our team is passionate, fun, creative and courageous in communications.**Essential Job Duties**:- Perform end-user technical support, troubleshooting, and tuning for end user hardware and systems, peripheral hardware (i.e. printers/copiers, etc.) and initial triage for client network environments- Coordinate with multiple support teams and vendors if escalation is necessary to achieve resolution- Supports the team process and participates on cross-functional teams- Understand and implement security best practices and work with security specialists to minimize vulnerabilities- Respond to network and server alerts to ensure maximum up time of identified devices- Understand and comply with all contractual SLAs, policies and procedures- Exercises discretion and independent judgment when dealing with client requests, incidents and feedback- Build credibility and trust with client customers and departments by providing solutions to inquiries and problems. This includes maintaining relationships with customers by understanding their needs- Analyzes and recommends alternative solutions to meet customer needs- Identifies areas of opportunity to improve communications and efficiency of operation to improve customer satisfaction- Create and maintain documentation to build knowledge and provide training when necessary- May be required to take after-hours on call support as necessary- Complete other duties as assigned**Required Skills**:- Experience supporting and administration of VPN clients- Alert Monitoring- Crisis Management- Demonstrate success supporting clients remotely via phone, remote control tools- Experience using ticketing software such as ServiceNow, Cherwell or Remedy and demonstrate expert knowledge of incident management and ticket documentation- Solid familiarity supporting multi-function printers remotely- Experience imaging and deploying new and replacement laptop and desktop equipment- Ability to perform server patching and pre/post activities- Diagnose and troubleshoot VOIP and telephony issues- **Extensive experience supporting Windows, MS Office, including Office 365**:- Intermediate experience with server and network related issues- Ability to touch type minimum of 60 WPM- Excellent communication, interpersonal and critical thinking skills- Multi-tasking abilities**Qualifications**:- Required Education: High school diploma, college graduates preferred- Required Experience: The minimum experience for this position is 2-3 years of relevant experience in incident management and support.- **Supporting and administering MS Exchange, including Exchange 365**:- **Supporting Azure AD and Active Directory account maintenance, group membership changes, distribution groups, OU management and other AD functions****Working Conditions /Physical Effort**:- Fast paced and high-volume environment- Responsibilities may require holidays sometimes with little advanced notice- Some lightweight lifting of office equipment
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Service Desk Analyst
hace 4 semanas
Desde casa, México Integon Service Co. A tiempo completo**About Us**Integon Service Co. supports its insurance company affiliates, which offer property and casualty insurance products, including personal auto, homeowners, RV, motorcycle, small business auto insurance and more.With our Mexico headquarters located in Tijuana, Baja California, at Integon, with over 900 employees, we continue to grow our portfolio of...
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Service Desk
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Desde casa, México Open Service A tiempo completo**Descripción**Somos una empresa 100% mexicana con más de 30 años en el mercado brindando soluciones de valor para nuestros clientes en el segmento de las Tecnologías de la Información.Te invitamos a participar en el proceso de nuestra siguiente vacante:**Service Desk (remoto)**Horario: lunes a viernes de 8:00 a.m. a 6:00 p.m.**Requisitos**:- Gestión y...
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Senior Service Desk Analyst
hace 2 semanas
Desde casa, México SafeGuard Global A tiempo completoSenior Service Desk Analyst - Group IT Job Title: Senior Service Desk Analyst Reports to: Service Desk Team Leader **Location**: Global (covering USA ET time zone) Role Overview Due to our exceptional and continued rapid growth, Safeguard Global is currently seeking a Senior Service Desk Team Lead to enhance our existing capacity to not only support and...
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Front Desk Representative-remote
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Desde casa, México Nomad Desk A tiempo completoAs a Nomad Desk call center representative, you will be working remotely reporting directly to the leader of the campaign.**Net Salary**: $8,000mxn/mo to $8,500mxn/mo**Duties**:- Provide patients with exceptional phone service by answering their questions promptly.- Process and escalate requests following the standard customer support procedures.- Take notes...
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Front Desk Representative-remote
hace 2 horas
Desde casa, México Nomad Desk A tiempo completoAs a Nomad Desk call center representative, you will be working remotely reporting directly to the leader of the campaign. **Net Salary**: $8,000mxn/mo to $8,500mxn/mo **Duties**: - Provide patients with exceptional phone service by answering their questions promptly. - Process and escalate requests following the standard customer support procedures. -...
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Service Desk Agent
hace 3 días
Desde casa, México MSNS HR TECHNOLOGY LLC A tiempo completo**Role: Service Desk Agent (Multiple roles)****Openings: 10+ hires****Location: - Queretaro Mexico Near Client office****Model:- Hybrid****Salary:- GROSS 30-55 K MXN/Month + Standard Benefits****English Communication: Advanced****Experience**2+ Years experience in Service Desk**Job Types**: Full-time, PermanentPay: $30,000.00 - $55,000.00 per monthAbility to...
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Help Desk Analyst
hace 1 semana
Desde casa, México Tata Consultancy Services A tiempo completoWe are seeking new talent! Tata Consultancy Services is an IT services, consulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT, BPS, infrastructure, engineering and assurance services. This is delivered through...
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Service Desk Analyst
hace 3 horas
Desde casa, México DYOPATH A tiempo completo**TITLE**: Service Desk Analyst **LOCATION**: Schaumburg, IL or REMOTE **STATUS**:Full-Time with Benefits **SHIFT**:Monday - Friday **SALARY**: $18/hr - $20/hr depending on experience **Job Summary**: **About Us**: DYOPATH, a leading Managed Service Provider (MSP) was founded to empower organizations by delivering trusted IT solutions. At DYOPATH we...
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Service Desk Agent
hace 4 días
Desde casa, México MSNS HR TECHNOLOGY LLC A tiempo completo**Role: Service Desk Agent (Multiple roles)** **Openings: 10+ hires** **Location: - Queretaro Mexico Near Client office** **Model: - Hybrid** **Salary: - GROSS 30-55 K MXN/Month + Standard Benefits** **English Communication: Advanced** **Experience** 2+ Years experience in Service Desk **Job Types**: Full-time, Permanent Pay: $30,000.00 - $55,000.00 per...
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IT Service Desk Analyst
hace 1 semana
Desde casa, México Tech Guru LLC A tiempo completoJob Description: Service Desk Support AnalystPosition OverviewTech Guru - IT for Accounting Firms is looking for a Service Desk Support Analyst who thrives in a fast-paced, dynamic environment and is passionate about delivering a delightful customer experience. This role is perfect for someone who loves technology, is an excellent problem solver, and is...
