Client Retention Manager

hace 1 semana

Desde casa, México Dealership Performance 360 S. de R.L de C.V A tiempo completo

Hello We are Dealership Performance 360, a growing industry leader in CRM (customer relationship management). We are assembling a retention team dedicated to ensure that our current clients continue doing business with us.As a Client Retention Manager, your primary responsibility is to ensure that existing clients or customers continue to do business with DP360 and remain satisfied with the products or services provided.Here are some key responsibilities and tasks that a Client Retention Manager typically handles:- **Develop and implement client retention strategies**: create and execute strategies to retain existing clients and improve customer loyalty. This may involve analyzing client data, conducting surveys, and identifying areas for improvement.- **Relationship management**:build strong relationships with key clients, understand their needs and expectations, and address any concerns or issues they may have.- **Customer feedback and satisfaction**: gather feedback from clients to assess their level of satisfaction and identify areas for improvement. Use this information to enhance the customer experience and increase client retention.- **Customer service improvement**:work with customer service teams to ensure that clients receive high-quality service and support. Address any issues promptly and effectively to maintain client satisfaction.- **Communication**:keep clients informed about new products, services, or promotions that may be of interest to them. Regular communication helps to stay top of mind and demonstrate the value your company provides.- **Data analysis and reporting**: analyze client data and performance metrics to track client retention rates, identify trends, and measure the effectiveness of retention strategies. Use this information to make data-driven decisions and adjust strategies as needed.- **Cross-selling and upselling**: identify opportunities to cross-sell or upsell additional products or services to existing clients. This can help increase revenue and deepen the relationship with clients.- **Customer loyalty programs**: develop and manage customer loyalty programs to reward repeat business and incentivize clients to remain loyal to your company.Overall, as a Client Retention Manager, your goal is to retain and grow the existing client base by providing exceptional customer service, addressing client needs, and continuously improving the customer experience.**Requirements**:- Fluent in English (Bilingual or Native)- Proven experience as a client retention manager.- Plus: previous experience in customer service, sales, account management, etc.- At least 3 years of experience in client retention area or similar.- Communication skills- Problem solving skills- Strategic thinking- Technology Proficiency. Familiarity with customer relationship management (CRM) software, data analytics tools, and other relevant technologies is desirableIf you fulfill the requirements, please send us your resume in English. We’ll be happy to review your profileTipo de puesto: Tiempo completo, Por tiempo indeterminadoSueldo: $1.00 - $2.00 al mesHorario:- Lunes a viernes- Turno de 8 horasPrestaciones:- Opción a contrato indefinido- Vacaciones adicionales o permisos con goce de sueldoExperiência:- Client Retention Manager: 1 año (Obligatorio)- Client retention: 3 años (Obligatorio)- CRM software: 1 año (Obligatorio)- account managment: 1 año (Obligatorio)Idioma:- Inglés C1-C2 (Obligatorio)Lugar de trabajo: Empleo remoto

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