Customer Success Advisor

Division OverviewCustomer Services is an integral part of Adenza's growth and success. This division's mission is to continuously enhance the Adenza Customer experience in how they consume the Adenza software and services, using a strategic customer-centric approach focused on driving customer adoption and retention. Thus, successfully differentiating Adenza from our competition and contributing to the net growth of our business while offering intense and excellent career development opportunities.Team and Role OverviewWe are seeking a Customer Success Advisor to join our team in Mexico City to manage Adenza’s Entry Accounts. As a segment, Entry Accounts represent a third of Adenza’s accounts and are where we see the greatest growth potential. As a Customer Success Advisor, you will be responsible for managing a portfolio of Entry Accounts to ensure these are nurtured sufficiently to foster growth through expansion. You will be joining a mature and high-performing customer success function, embarking on a journey of continuous improvement.**Responsibilities**:You will be acting as the main point of contact for a portfolio of entry customersCoordinate the services and efforts of the Adenza organization globally and partner with customers to align with their strategy, address burning issues, and mitigate risksWork closely with Sales, Customer Delivery, Customer Support, and Engineering to proactively manage relationships with customersVigorously evangelize and establish the Adenza engagement model for allocated accountsLead Account Review meetings to track current projects, explore new sales opportunities, and manage escalations where requiredAchieve and maintain a measurable improvement in customer satisfactionUnderstand the customer ‘topology’, and their goals, and determine ways in which Adenza can help to address these goals and strategiesBuild strong relationships with the stakeholders (internal and external) to achieve the desired outcomeAccelerate the discovery of upsell opportunities within the portfolio of accounts and drive the discovery of cross-functional opportunities for adoption growthSkills And Requirements3+ years of experience in Customer Success, Technical Account Management, or Professional Services roles within Consulting or SaaS organizationFluent in English (both written and verbal), an additional language would be advantageousExperience in using Customer Success tools such as Planhat, Gainsight, PowerBi, ChurnZero, and othersEducated to degree level (or equivalent)Able to thrive in a dynamic, fast-paced, entrepreneurial, and ever-changing working environment with an emphasis on delivering solutions to meet our aggressive deadlines**Influence management skills**: the ability to lead through influence and integrity and to work cooperatively at all levels across organizational boundaries to build and maintain the positive relationships required to accomplish organizational goalsAbility to work within a team environment and be focused on providing a high quality of service to customersSelf-starter, ambitious, accountable, and motivated to do the right thingMore About Us**Our Office**:Adenza's Mexico office is in the Moncayo building, 6th floor, on the Paseo de la Reforma Avenue, one of the main and popular avenues in Mexico City due to its wide variety of amenities, services, restaurants, and different transportation options. Our new office is equipped with meeting rooms, own bathrooms, coffee breaks, spaces to relax, and that makes day-to-day life easier.**Why Apply**:Adenza’s mission to pioneer innovative technology offering efficient, accessible, and transparent, fully integrated solutions is only achievable due to our outstanding workforce. The fusion of deep technical knowledge with the element of human passion, understanding, and energy is what makes Adenza’s employees exceptional. At Adenza, we offer great opportunities to collaborate on challenging and relevant issues in financial services and technology. As we continue our exciting growth trajectory, we recognize how important investing in the best talent across the globe is. Are you self-driven, innovative, execution-focused, and customer-centric? If yes, we want to invest in you.Adenza is an equal opportunity employer (EOE). We are dedicated to building and supporting a culture of diverse perspectives and talents as well as inclusivity to support individual growth and superior business results.LI-FR1About AdenzaAdenza provides customers with end-to-end trading, treasury, risk management, and regulatory compliance platforms which can be delivered on-premise or on-cloud. We enable the world’s largest financial institutions to consolidate and streamline their operations with front-to-back solutions integrated with data management and reporting. We give them a single source of truth across the business.With headquarters in London and New York, Adenza has more than 60,000 users acr