Senior Platform Engineer Zapopan, Jalisco, Mexico

**Location** Zapopan, Jalisco, Mexico**Job ID** R- **Date posted** 14/05/2025AstraZeneca is a global, innovation-driven biopharmaceutical business that focuses on the discovery, development and commercialization of prescription medicines for some of the world's most serious diseases. AstraZeneca is one of only a handful of pure-play biopharmaceutical companies to span the entire value chain of a medicine from discovery, early- and late-stage development to manufacturing and distribution, and the global commercialization of primary care, specialty care-led and specialty care medicines that transform lives. At AstraZeneca, we're proud to have an extraordinary workplace culture that drives innovation and teamwork. Here, we encourage our teams to express diverse perspectives - making you feel valued, energized and rewarded for your ideas and creativity.AstraZeneca is currently looking for a Senior Platform Engineer to join our R&D IT Development Platform Management team to manage and maintain our Analytics & Reporting product, that is GxP compliant, part of Clinical Development Platforms and supporting mission critical function of running clinical trials run both internally and across external partners. It is broadly classified into EntimICE, SAS Grid, SAS LSAF, SAS Viya, Visual Analytics software suite that has a mixture of hosted solutions and on-prem solutions based primarily on SAS technology. You will be a part of our core product team that operates under BizDevOps operating model, therefore will be responsible to work cross functionally with other team members such as Product Lead, DevOps Lead, Release Manager, Business Analysts, QM’s and key stakeholders such as Business Partners and Product Owners.**KEY RESPONSIBILITIES**:- Participate in business requirement gathering and design activities with business & IT stakeholders as part of the product team.- Perform delivery activities through Design/Build/Test/Deploy phases for regular releases on A&R product.- Maintain the work product log for functional and integration configuration across products in the A&R Product.- Support and maintain SAS API Macros used for integrations- Responsible for maintaining configuration specification documentation for both functional and integration configurations.- Responsible for preparation of SDLC documentation, KB articles, and confluence documentation.- Ensure that all system security and control procedures are implemented and maintained.- Generate and implement ideas to streamline our integration landscape to simplify BAU support.- Serve as an SME on the A&R platform for IT and business partners across regions and business areas.- Work with centralized integration team and Globalscape teams to maintain legacy integration interfaces.- Work with software vendors on product requirements and issues related to the platform, security setup, and functional configuration.- Utilize JIRA for requirements, tasks, validation/testing, and go-live activities during releases.- Solve day-to-day incidents, service requests, and work towards incident-reduction and automation of service-related activities. Update Service Now (ticket management tool) for all events regarding incidents, service requests, changes, and problems.- Participate in service-related activities with business & IT stakeholders as part of a scrum team.- Troubleshoot issues with DevOps engineers, monitor key metrics, and maintain overall health of the product.- Collaborate with the Testing team to manage capacity across products.- Work with Enterprise teams to resolve issues related to infrastructure storage, database, Cloud, Network, Citrix and IDM teams- Maintain SLAs & customer satisfaction scores and take actions to improve them.**MANDATORY SKILLS**:- Proven experience in engineering and software architecture design.- Experience with Security and Authentication and SSO topics (related to the access of source data, the access of data within SAS on the SAS servers across the different business organizations as well as SAS integration with tools such as Active Directory/LDAP/Kerberos- Experience with cloud technologies (AWS & Azure)- Design, code, test, and implement software solutions and Integrations in support of the A&R product.- Sound knowledge of various operating systems and databases.- Excellent communication skills and ability to work independently.- Ability to provide technical system solutions, determine overall design direction and provide hardware recommendations for complex technical issues- Experience planning and developing support processes and adhering to best practices- Knowledge of support processes like Incident Management, Problem Management, Change Management and experience working in support teams.- Experience working with JIRA, Confluence, Git & Jenkins- Ability to work independently and collaborate with people across the globe with diverse cultures and backgrounds.- Experience of working in a