IT Infrastructure

hace 4 semanas

Zapopan, México AstraZeneca A tiempo completo

**Location** Zapopan, Jalisco, Mexico**Job ID** R- **Date posted** 25/05/2025**Purpose of the Role**The Platform Engineer will be responsible for the stability, scalability, and support of the RPA IT Platform infrastructure. While experience in Robotic Process Automation (RPA) is a plus, the primary focus is on strong infrastructure knowledge, systems administration, and platform reliability. RPA-specific training will be provided if required.**About the Role**The RPA Platform supports IT and business operations across functions such as HR, Finance, and IT. As a member of the RPA Infrastructure team, you will ensure the availability, security, and performance of the virtualized environments, servers, and connected services that enable automation delivery across the enterprise.**Core Responsibilities**- Manage virtual infrastructure using **VMWare vSphere Client**.- Administer and troubleshoot **Windows Server 2016** and **MS-SQL 2016**.- Maintain system uptime and performance of RPA platform components (Control Room, clients, and associated services).- Support patching, backup, and restore processes as part of regular maintenance cycles.- Monitor infrastructure proactively (virtual machines, networks, storage) and act on alerts.- Ensure secure access control aligned with **GxP**, **SOX**, and **audit** requirements.- Coordinate with RPA development teams to forecast and provision infrastructure as needed.- Drive infrastructure upgrades in alignment with platform vendor roadmaps.- Handle incidents, service requests, and problems according to **ITIL practices** and defined SLAs.- Contribute to license optimization and platform utilization improvements.**Technical Skills Required**- Strong knowledge in **VMWare**, **virtualization**, and **Windows Server administration**.- Experience with **Active Directory**, Group Policies, DNS, DHCP, and network troubleshooting.- Familiarity with **TCP/IP protocols** and cloud/hybrid infrastructure environments.- Understanding of system integration, server hardening, and access control management.**Nice to Have (Desirable, Not Required)**- Exposure to **RPA tools** such as Automation Anywhere, UiPath, or Blue Prism (training will be provided).- Knowledge of Linux or Unix systems.- Certifications such as **VMware**, **AWS**, **Automation Anywhere**, **ITIL Foundation**.- Experience in pharmaceutical or healthcare industry.- 4-7 years of experience in platform or infrastructure engineering roles.- Bachelor’s degree in Computer Science, Information Technology, or related field.- Strong problem-solving skills and attention to detail.- Excellent communication and time management skills.- Comfortable working in **multinational teams** and collaborating across **global time zones**.- Adaptable, proactive, and capable of managing multiple technical priorities.

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