Salesforce System Administrator

hace 2 semanas

Desde casa, México Percona A tiempo completo

As our Salesforce System Administrator, you will help manage our CRM and related systems and be part of a team for day-to-day Salesforce support. This position will support improving the technology infrastructure while minimizing the disruption to the end user.**What You Will Do**:- All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD.- Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom metadata types, mobile administration, dashboards and reports.- Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience.- Sandbox environment management.- Identify unused or underutilized platform features.- Support create a platform roadmap and define priorities, liaising with stakeholders (Well Architected).- Execute data management strategies to improve data quality, implement rules and automation as needed.- Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer.- User support tickets, and technical documentation.- Monitor and improve user adoption.- New user and ongoing user training.- Identify areas of improvement and correlate them to the sales cycle.- Partners with developers and vendors to ensure business requirements are fully implemented, thorough testing is complete and system quality maintained.**What You Have Done**:- 2+ years experience within the software, technology, or XaaS industries.- 2+ years experience as a Salesforce Administrator.- Experience implementing, configuring and/or administering out of the box integrations with Salesforce.- Ability to understand complex business processes and make recommendations to align with industry and system best practices.- Experience as the Salesforce expert relative to area of responsibilities.- Ability to work both independently and collaboratively in a fast-paced, fully virtual work environment.- Strong organizational capabilities and ability to manage multiple time-critical projects (Agile methodology)Self-starter who can work independently and proactively to resolve issues, take ownership of projects and processes.- Proficient and excellent English written and verbal skills.**Why Percona?**Percona is proud to be a remote-only and globally dispersed workforce - we have colleagues in more than 50 countries We offer a collaborative, highly-engaged culture where your ideas are welcome and your voice is heard.Our staff receives generous benefits including flexible work hours and various paid time off programs, all your equipment for your remote office, funds for career development (external training, certifications, conferences), ongoing connectivity allowances, and the opportunity to participate in our equity incentive plan. We also have benefits that support a healthy work/life balance such as The Percona Adventure Team, Work-from-Anywhere, FlowDays, FryDays, and overall flexibility. We also support being socially responsible through our PAVE volunteering program and Women Transforming Technology.If you love the idea of working with a high-growth tech company that is one of the best in the business and known globally as a leader in the open-source database space, let’s talkConnect with us and stay up to date on our latest news and developments by following us on LinkedIn and Twitter. We look forward to connecting with you

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